AlertMedia · 6 hours ago
Customer Support Specialist (Shift Wed-Sun, 3pm-11pm CST) Remote
United States
Full-time
Remote
Entry Level
1+ years expAlertMedia is dedicated to saving lives and minimizing loss through effective communication during emergencies. As a Customer Support Specialist, you will engage with customers via phone, email, and live chat, providing technical support and enhancing the customer experience with professionalism and empathy.
Enterprise SoftwareMobileSaaS
No H1B
Hiring Manager
Monica Hernandez
Responsibilities
Support AlertMedia customers by assessing inbound tickets and live chats inquiring about technical product issues and general account questions in a prompt manner
Communicate with professionalism and empathy as you work to resolve customer issues
With the help of our Learning & Development Manager, you will stay updated on product knowledge
Manage customer tickets within our case queue
Go the extra mile in interacting with our customers, ensuring they have a “world class” support experience
Escalate advanced customer cases to the appropriate team members
Collaborate with fellow team members, sharing your experiences and knowledge
Qualification
Required
1-2 years of experience in a technical customer support role in software
Familiarity with Zendesk, Slack, Excel, Outlook, or similar
Tons of energy, humor, compassion, and enthusiasm
A passion for continual learning with a desire and willingness to be coached
The ability and desire to work in a fast-paced challenging environment
Exceptional phone etiquette & written communication skills
Strong listening skills
Thrives with both autonomy and collaboration
Outstanding English communication skills
This position is not eligible for visa sponsorship
Shift available – Wed-Sun, 3pm-11pm CST
Position is fully remote and open to candidates in Austin, Texas or other cities in the United States
Benefits
Competitive base salary + Company-wide bonus program
Generous and flexible time off and parental leave policies
Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees!
401K with a generous company match
Amazing rewards and incentives – we love celebrating each other!
Commitment to community service with opportunities to give back
Ongoing career development opportunities with our Learning and Development team
Company
AlertMedia
AlertMedia's helps organizations mitigate risks and respond faster during emergencies and critical events.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$57.01MKey Investors
JMI EquityNext Coast VenturesSilverton Partners
2020-04-07Series C· $15M
2019-01-03Series C· $25M
2017-10-11Series B· $8M
Leadership Team
Jeff Branc
Chief Technology Officer
Recent News
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2025-08-19
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