Digital Federal Credit Union · 2 weeks ago
Loan Servicing Team Member I, Full Time, Hybrid Marlborough MA
Marlborough, Massachusetts, United States
Full-time
Hybrid
New Grad, Entry Level
$20.50/hr - $20.50/hr
0+ years expDigital Federal Credit Union is the largest credit union headquartered in New England, serving more than one million members across all 50 states. They are seeking a Loan Servicing Team Member I to assist with various loan servicing processes and provide support to members and staff, while achieving departmental performance goals.
BankingFinanceFinancial Services
No H1B
Responsibilities
Learn and understand the following programs: XP, iQQ, LoansPQ, Pega, Avaya Phone System
Provide phone coverage for the Loan Services Department to assist the Information Center, Branches, various departments, and members
Have a comprehensive and working knowledge of the Balance Transfer Program
Process the following work within service level:
Pega Emails
Loan Servicing Mail
Service Requests: Loan Payment Correction, Amend a Note (Rate and Date), Electronic Services and Operations Department Corrections, Late Fee/Finance Charge Refunds, Amortization Schedule, Paid Loan Letter, Payoff Letter, Interest Calculations, Letter of Guarantee. (all Loan Services Letters)
Fax Forms: Skip a Payment, Closing Loans, Adding and Removing Overdraft Protection
Reports: Auto Loan Investor, Loans Past Maturity, Life Insurance Over Age 66, Debt Protection Over Age 66, Loans Held by Shares/Certificated
Third party auto loan payoff checks
Third Party Lien Releases
Complete training courses within established guidelines
Actively contributes to DCU’s Success Sharing initiatives and practices DCU’s principles of People Come First; Do the Right Thing; Make a Difference
Maintains a high level of professionalism and respect during interactions with both members and colleagues alike
Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations
Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks
Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned
Perform other job-related duties as assigned
Qualification
Required
Six months to one year of related experience, financial institutions preferred
Prior customer service experience
Basic PC skills
Company
Digital Federal Credit Union
DCU is a credit union that offers personal and business banking solutions.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Ed Niser
External Communications & Partnerships Manager
Michelle Caissey
Compliance Officer NCCO
Recent News
2026-01-11
WBJournal.com
2025-12-11
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