Software Implemention Specialist (United States) jobs in United States
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Workyard · 3 weeks ago

Software Implemention Specialist (United States)

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Workyard is a growing startup developing an industry changing workforce management SaaS solution for the construction industry. They are seeking a Software Implementation Specialist to join their Customer Success team, where the role involves onboarding new clients and ensuring excellent customer support outcomes.

B2BConstructionSoftware

Responsibilities

Learn and deeply understand the Workyard product, features and roadmap
Onboard new clients onto the Workyard platform
Primary contact for all customer support inquiries that are escalated and not answered by automated support tools
Manage and improve content in the automated support tools to improve customer self service capability utilization
Ensure timely and accurate resolution of customer inquiries and issues
Manage and track issue escalations to engineering or within customer success
Improve performance by raising efficiency and exploring new technology and process improvements
Provide valuable feedback to the product team based on customer experience and issues
Assist with special projects as needed

Qualification

SaaS implementationCustomer support experienceData mappingAnalytical skillsMulti-taskingLearning new technologiesPatienceDomain knowledge in payrollConstruction industry knowledgeCommunication skillsProblem-solving skillsAdaptability

Required

2 to 4 years experience in Customer Support and/or Customer Success or Implementation for a SaaS solution
Understanding of business process and data mapping
Strong analytical and problem-solving abilities, with proficiency in troubleshooting and identifying multiple options for resolution
Excellent communication and problem-solving skills
Multi-tasking abilities
Adaptability to a fast paced, and constantly changing environment
Aptitude and appetite to learn new technologies
Patience when handling tough cases or clients

Preferred

Bonus points for domain knowledge in payroll applications or the construction industry

Company

Workyard

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Workyard provides leading workforce management software to construction, home services, and property maintenance companies of all sizes.
dateFounded in 2015
location
San Francisco, California, USA
people-size11-50 employees
web-link
https://www.workyard.com

Funding

Current Stage
Early Stage
Total Funding
$10.76M
2020-01-08Series Unknown· $6.92M
2017-12-28Series Unknown· $2.8M
2016-07-06Seed· $1M

Leadership Team

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Nicolas De Bonis
CEO & Co-founder
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