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insightsoftware · 1 day ago

Senior Program Director, Professional Services

United States

Full-time

Remote

Senior Level, Lead/Staff

10+ years exp

insightsoftware is a global provider of reporting, analytics, and performance management solutions. The Senior Program Director will lead strategic delivery programs for JustPerform, managing complex EPM engagements and ensuring successful outcomes through program governance and cross-functional collaboration.

AccountingAnalyticsBusiness IntelligenceConsultingFinancial ServicesSoftware

Responsibilities

Own end-to-end delivery of large-scale EPM programs across multiple clients

Define program scope, timelines, and resource allocation to ensure successful outcomes

Drive governance, risk management, and compliance throughout the program lifecycle

Develop and implement program methodologies and best practices to enhance delivery efficiency

Establish key performance indicators (KPIs) and metrics to measure program success and ROI

Lead and mentor a team of consultants and project managers, fostering growth and high performance

Conduct regular performance reviews, career development planning, and team engagement initiatives

Implement talent acquisition and retention strategies to build and maintain a high-performing team

Foster a culture of continuous learning and innovation within the professional services organization

Partner with Sales teams to support pre-sales activities, solution scoping, and proposal development

Engage with customers as a trusted advisor, ensuring alignment between business objectives and solution delivery

Work closely with consulting teams to ensure technical and functional excellence in implementation

Collaborate with Product Management to provide market insights and feature recommendations based on client needs

Coordinate with Marketing to develop case studies and thought leadership content showcasing successful implementations

Provide thought leadership in Customer Close & Consolidation, Planning, and FP&A processes

Ensure best practices in JustPerform configuration, data integration, and workflow optimization

Stay current on EPM trends and regulatory requirements (IFRS, GAAP)

Develop and maintain a comprehensive knowledge base of industry-specific EPM solutions and use cases

Contribute to the development of accelerators and templates to expedite implementation processes

Communicate program status, risks, and benefits to executive stakeholders

Build strong relationships with client leadership to drive adoption and satisfaction

Facilitate executive steering committee meetings and manage escalations effectively

Develop and present business cases for program expansions or new initiatives to key decision-makers

Oversee program budgets, ensuring optimal resource utilization and profitability

Develop pricing strategies for complex engagements in collaboration with Sales and Finance teams

Monitor and report on program financials, including revenue recognition and cost management

Implement and maintain quality control processes across all program deliverables

Conduct regular program audits to ensure adherence to methodology and quality standards

Lead post-implementation reviews to capture lessons learned and drive continuous improvement

Qualification

EPM implementationsClose & ConsolidationFP&A processesPMP certificationCPA certificationJustPerformIFRS knowledgeGAAP knowledgeStakeholder managementLeadership skillsCommunication skills