Cantaloupe Inc · 1 day ago
Client Services Specialist
Malvern, PA, US
Full-time
Onsite
Mid Level
4+ years expCantaloupe Inc is a FinTech company focused on helping businesses manage and optimize critical decisions. The Client Services Specialist is responsible for handling customer service calls, data entry, and resolving customer issues while ensuring compliance with financial integrity standards.
FinTechMobile PaymentsPaymentsRetail TechnologyService Industry
Responsibilities
Answer customer service phone calls and emails and be able to discern the problem and either resolve the issue or escalate call to the next level
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes
Refer unresolved customer issues to designated departments for further investigation
Enter new customers in multiple software systems using submitted account paperwork
Enter consumer refunds in a timely and accurate fashion
Enter and track customer hardware service requests (RMA’s)
As part of our commitment to maintaining the highest standards of financial integrity, this position may also involve responsibilities related to SOX compliance
Qualification
Required
Minimum high school degree or equivalent
Four years experience in customer service role
Ability to write reports, business correspondence, and fill out employment forms
Ability to effectively present information and respond to questions from managers and employees
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Ability to compute rate, ratio and percent and to draw and interpret bar graphs
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Knowledge of all current Microsoft Office applications
Oracle Financials experience a plus
Ability to learn new software applications
Benefits
Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
401(K) with employer match effective upon the first day of employment
18 days PTO + (9) Observed Company Holidays
Tuition Reimbursement
Company
Cantaloupe Inc
Cantaloupe is a software and payments company providing end-to-end technology solutions for the unattended retail market.
201-500 employees
H1B Sponsorship
Cantaloupe Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (2)
2023 (6)
2022 (5)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$103.83MKey Investors
Antara Capital Master Fund
2025-06-16Acquired
2021-04-19IPO
2019-10-10Post Ipo Equity· $20M
Leadership Team
Sean Feeney
Chief Executive Officer
Alicia V. Nieva-Woodgate
Vice President, Corporate Communications and IR
Recent News
International CIO Leadership Association
2025-11-22
2025-10-13
2025-09-20
Company data provided by crunchbase