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Brookdale · 1 day ago

Admissions Coordinator

Tucson, AZ

Full-time

Onsite

Entry, Mid Level

2+ years exp

Brookdale is recognized as one of America's Greatest Workplaces for Diversity and is committed to making lives better. The Admissions Coordinator will manage the pre-admission and admission processes to improve occupancy and revenue, while also engaging with the community to generate referrals.

Elder CareFacility ManagementHealth CareHospital

Responsibilities

This position is responsible for following Brookdale referral processes as well as acceptance guidelines to improve occupancy level and revenue production of the community

This includes managing pre-admission and admission processes and completing all activities required for an admission

Represents the community and increases awareness through participation in outside events and professional groups

Partners with community team to execute business development strategies to generate referrals

Drives community occupancy to achieve and exceed goals

Manages sales/admission process by assisting prospective residents, their family members, referral sources and/or advisors in, the decision making process by understanding their needs and educating them about the skilled services that Brookdale provides and how we can meet their needs

Responds promptly to every phone call, electronic referral or walk-in inquiries from all referral sources

Conducts visits for patients, families utilizes Brookdale’s selling techniques and tools

Utilizes established sales processes, systems and forms for sales to perform job duties, tracks all inquiries and referrals via company approved systems and keeps information updated for tracking/trending referrals, conversion ratios and reasons for non-admittance as well as utilization of Green, Yellow and Red acceptance criteria

Keeps Interdisciplinary Care Team and key associates updated on the status of all prospective admissions

Monitors conversion ratios by payer and analyzes data to prepare weekly and monthly reports

Provides frequent performance information to management. (IF community is larger and there is an Admission Director, the Director would be required to complete this task)

Maintains working knowledge of payer sources and utilizes them effectively to maximize revenue and expedite admissions

Completes business develop sales calls as assigned

Develops and maintains relationships with and generates leads through residents, family and professional referral sources on a daily/weekly basis

Provides and conducts visits about skilled services, programs and outcomes, market advantages, availability and other relevant information to meet the needs of prospective referral sources and community groups

Effectively managed skilled bed availability and seeks opportunities for increasing revenue and creating other revenue streams

Establishes positive customer service experience from initial point of contact through admission and transition to care team

Qualification

Healthcare experienceSales techniquesMedicareMicrosoft OfficeCustomer serviceAnalytic abilityCommunication skillsTime management

Required

High School Education or Equivalent is required

A minimum of two to five years of experience in health care environment working with seniors is required, preferably skilled nursing

Frequent car travel requires the incumbent to possess and maintain a valid drivers' license

Computer skills, specifically in Microsoft Office is required

Ability to effectively manage time, tasks and projects in a dynamic environment is required

Ability to build trust and act honestly in relationships with others

Ability to assess and understand customers' expectations, needs and circumstances

Ability to work effectively with diverse personalities and to treat people with dignity, respect, fairness and maturity

Ability to effectively listen and communicate verbally and in writing is essential

Preferred

College Degree from an accredited university in a related field is preferred or equivalent combination of experience and education is required

Benefits

Medical, Dental, Vision insurance

401(k)

Associate assistance program

Employee discounts

Referral program

Early access to earned wages for hourly associates (outside of CA)

Optional voluntary benefits including ID theft protection and pet insurance

Paid Time Off

Paid holidays

Company provided life insurance

Adoption benefit

Disability (short and long term)

Flexible Spending Accounts

Health Savings Account

Optional life and dependent life insurance

Optional voluntary benefits including accident, critical illness and hospital indemnity Insurance, and legal plan

Tuition reimbursement

Company

Brookdale

Glassdoor3.4

Relationships are the heart of our culture. They help us create a sense of family among our residents, associates and patients. Integrity is our soul.

Founded in 1978

Brentwood, Tennessee, USA

10001+ employees