Provident Bank ยท 2 days ago
Customer Support Specialist (Hybrid) - Full-time
Iselin, NJ
Full-time
Hybrid
New Grad, Entry Level
$16.46/hr - $20.56/hr
0+ years expProvident Bank is a highly regarded financial institution in New Jersey with a commitment to enhancing customer and employee experiences. The Customer Support Specialist is responsible for providing exceptional customer service by handling inbound calls, troubleshooting inquiries, and staying updated on bank policies and services.
Financial Services
Responsibilities
Independently responds to customer inquiries regarding the Bank's ATM and debit card services, reviewing transactions, identifying merchants, resetting pins and passwords, and other banking related services
Receive inbound calls from clients/ business partners and assist them with banking needs, while providing clear and accurate information about bank products and services
Ask provoking questions to uncover client needs, recommend services and products, directs calls to the appropriate staff for assistance as needed while
Creates and mail customer correspondence regarding account information and account holder documentation. Research account transactions to determine source of the transaction to produce copies of paid and deposited checks and statements upon request
Meets or exceeds individual service including but not limited to 24-hour follow-up, adherence to schedule, call monitoring scores and unavailable time
Properly identify customers using verification process, implement enhanced security verification measures as the situation warrants to minimize risk and fraud to the bank
Qualification
Required
High school diploma or GED
0-2 years related experience and/or training or equivalent combination of education and experience
Proficient Critical thinking skills, ability to problem solve, make sounds decisions to produce thorough and accurate work
Adaptive, Flexible, Resourceful and the ability to cope with the fast-changing environment
Intermediate proficiency in Microsoft Office suite and alphanumeric data entry
Ability to communicate clear, concise information to customers/co-workers and identify the best method to communicate information for each situation
Ability to function both as a team member and works well independently
Ability to work a flexible schedule according to the hours of operation of the contact center
Preferred
Prior banking experience
Prior call center experience
Benefits
Paid time-off (PTO)
Holiday (PTO)
Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Tuition Disbursement
Loan Repayment programs
Supplemental Life Insurance
Accident
Critical Illness
Hospital Indemnity
Legal plans
Company
Provident Bank
Provident Bank is the wholly owned subsidiary of Provident Financial Services, Inc.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Maheshkumar Kandasamy
SVP, Enterprise Architecture Director
Scott Hurlbert
SVP, Digital Channels Director
Recent News
GlobeNewswire
2025-12-17
2025-12-13
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