E-Comm Customer Care Representative jobs in United States
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Skechers · 3 days ago

E-Comm Customer Care Representative

positionRancho Belago, CA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
money$17/hr - $20/hr

Skechers is a global Fortune 500® company that develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. The E-Comm Customer Care Representative will support activities associated with SKECHERS ecommerce sales and provide service and issue resolution for customers through various channels.

FashionLifestyleShopping
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H1B Sponsor Likelynote

Responsibilities

Assist with customer inquiries received via phone, email, live chat, mail and social media in a high-volume contact center
Ensure a quality experience by providing friendly, professional service
Efficiently and effectively utilize multiple Customer Service tools and systems, and web technologies to resolve issues on customer’s behalf
Monitor order and return flow
Process credits and exchanges for returns to SKECHERS.com
Assist customers with their SKECHERS Elite membership accounts
Collaborate with SKECHERS Store Managers and District Managers to resolve consumer concerns in-store
Research and troubleshoot technical issues as needed
Provide regular feedback to management team regarding incoming customer contacts and provide recommendations on how to improve moving forward
Excellent oral and written communication skills
Excellent organizational and time management skills
Familiarity with a CRM system
Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint

Qualification

Customer service experienceCRM system familiarityMicrosoft Office proficiencyOral communication skillsWritten communication skillsTechnical troubleshootingOrganizational skillsTime management skills

Required

Excellent oral and written communication skills
Excellent organizational and time management skills
Familiarity with a CRM system
Experience with Microsoft Office products including Word, Outlook, Excel and PowerPoint

Preferred

High School Diploma or equivalent preferred
Prior customer service/consumer affairs experience, preferably working directly with consumers in a medium or high-volume contact center environment

Company

Skechers

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Skechers is a Fortune 500® company — a growth-oriented brand that designs, develops, and markets a diverse product portfolio of lifestyle and performance footwear, apparel and accessories for men, women and children around the globe.
dateFounded in 1992
location
Manhattan Beach, California, USA
people-size10001+ employees
web-link
http://www.skechers.com

H1B Sponsorship

Skechers has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (8)
2023 (8)
2022 (7)
2021 (2)
2020 (2)

Funding

Current Stage
Public Company
Total Funding
$500M
2025-05-05Acquired
2019-11-26Post Ipo Debt· $500M
1999-06-09IPO

Leadership Team

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John Vandemore
Chief Financial Officer
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Christopher Coye
Senior Vice President IT & CIO
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Recent News

bloomberglaw.com
Skechers Was Shoemaker for Tax Purposes, Massachusetts Argues
2025-12-06
Business Wire
Skechers President Michael Greenberg Is Inducted Into the Footwear News Hall of Fame
2025-12-05
Sports Business Journal
Skechers, Joel Embiid launch brand’s first signature shoe
2025-12-05
Company data provided by crunchbase