Gainwell Technologies · 1 day ago
Call Center Healthcare Representative - Remote US
United States
Full-time
Remote
Entry Level
$29K/yr - $42K/yr
2+ years expGainwell Technologies is an industry leader in healthcare solutions, and they are seeking a Call Center Healthcare Representative to provide essential support to members, providers, and partners. In this role, you will deliver clear and timely information while resolving inquiries to ensure a positive experience for every caller.
Health CareInformation Technology
Responsibilities
Answer inbound calls and respond to basic inquiries from members, providers, and customers using established procedures
Provide knowledgeable responses to basic client questions and escalate complex inquiries to appropriate teams when necessary
Resolve client issues, update account records, and follow up to ensure inquiries are fully addressed and documented
Meet or exceed client SLAs, production goals, and quality metrics
Collaborate with peers, management, and clients to resolve service-related issues and support overall customer experience
Qualification
Required
Two or more years of customer service experience in any industry
Proficiency with help desk tools, computer systems, and Microsoft Office applications
Strong problem-solving skills with the ability to resolve inquiries effectively and professionally
Excellent written and verbal communication skills with a customer-focused approach
Ability to work collaboratively and identify appropriate stakeholders to assist in resolving client inquiries
Benefits
Health insurance plan options
401(k) with company match
Paid holidays and floating holidays
Flexible vacation policy
Employee wellness and assistance programs
Company
Gainwell Technologies
Gainwell Technologies is a provider of Information Technology & Services. It is a sub-organization of Veritas Capital.
10001+ employees
H1B Sponsorship
Gainwell Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (90)
2024 (78)
2023 (56)
2022 (96)
2021 (33)
Funding
Current Stage
Late StageTotal Funding
$1M2023-06-06Grant· $1M
Leadership Team
Paul N. Saleh
President and Chief Executive Officer
Gary Call
Chief Medical Officer
Recent News
bloomberglaw.com
2025-12-12
GlobeNewswire
2025-12-11
Company data provided by crunchbase