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Chase · 1 month ago

Vice President, Card Customer Experience Product Manager

450 W 33rd St, New York, NY, 10001, US

Full-time

Onsite

Mid, Senior Level

$123K/yr - $201K/yr

5+ years exp

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. The Card Customer Experience Product team is seeking a highly effective Product Manager to lead product development and enhance customer experiences within the Card organizations. The role involves developing product strategies, collaborating with cross-functional teams, and ensuring Chase remains at the forefront of digital capabilities.

BankingFinancial Services

Responsibilities

Develops a product strategy and roadmap that delivers value to customers, with a focus on ensuring Chase is at leading edge of digital capabilities

Manages discovery efforts and market research to uncover customer problems, target customer segments, and solutions to solve those problems

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Collaborate with design, engineering, research and marketing teams to drive new features and optimization of existing ones

Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of initiatives

Identify and champion new ideas across key customer journeys to increase customer satisfaction and engagement, and ensure consistency for the customer across channels

Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs

Manage stakeholder communications to ensure business needs are met, set and manage expectations through effective written and oral communication

Qualification

Product managementCredit cards experienceProduct development life cycleData analyticsUX design collaborationAgile developmentAnalytical skillsResearch skillsCommunication skillsInterpersonal skillsStrategic thinking

Required

5+ years of experience in product management, preferably with experience in credit cards or digital banking

Advanced knowledge of the product development life cycle, design, and data analytics

Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management

Experience collaborating with UX design and research

Demonstrable experience authoring business requirements, defining user stories and execution including bringing together cross functional teams within an Agile development framework

Experience in defining and building out product roadmap, prioritizing the backlog