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Parkland Corporation · 1 day ago

Customer Service Clerk

Meeker, CO

Full-time

Onsite

New Grad, Entry Level

$16/hr - $16/hr

Parkland Corporation is a company that values career growth and employee well-being. They are seeking a Customer Service Clerk who will be the first point of contact for customers, ensuring high satisfaction by addressing inquiries and resolving issues efficiently.

CommercialIndustrialOil and Gas

No H1B

Responsibilities

Manage large amounts of incoming calls from customers, working to address immediate issues, direct calls to appropriate party and troubleshoot and investigate if warranted

Processing orders, forms, applications, and requests

Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts

Pass along any sales leads or additional sales to the Sales Manager

Employee must demonstrate safe work and risk management practices. Communicate and enforce all safety and security issues. Report and process all employee and/or customer incidents or unsafe acts in accordance with Parkland USA’s policy and procedure

Ensure that confidentiality of data collected and stored are maintained

Stocking and cleaning

Qualification

Phone contact handlingCRM systemsERP systemsMicrosoft OfficeCommunication skills

Required

High school diploma or equivalent

Strong phone contact handling skills and active listening

Familiarity with CRM and ERP systems and practices

Microsoft Office proficiency (Word, Outlook, Excel)

Customer orientation and ability to adapt/respond to different types of people

Excellent communication and presentation skills

Benefits

Flexible medical and dental package options for employee and family with a significant employer contribution

A focus on healthy living through wellness initiatives and an annual fitness reimbursement program with health savings account contribution eligibility up to $1,000/year