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First Bank (FBNC) · 2 days ago

Deposit Operations Generalist

Greensboro, NC

Full-time

Onsite

Mid Level

3+ years exp

First Bank (FBNC) is seeking a Deposit Operations Generalist who will be a key member of the Deposit Operations team. This role involves performing a variety of operational, research, and compliance functions to support branches and customers, ensuring accuracy in account maintenance and adherence to regulations.

Asset ManagementBankingFinanceFinancial ServicesWealth Management

Responsibilities

Perform research requests for branches and customers using imaging systems

Verify assets, deposits, mortgages, and credit references; process billing for research time and fees

Gather and provide documentation for subpoenas, audits, and estate closings. Summons and Grand Jury Summons

View daily/monthly reports for exceptions and errors; research and correct

Receive and process new and revised deposit account signature cards (DDA, Savings, CDs)

Review new account documentation daily to ensure compliance standards are met

Assist branches, Treasury, and Business Support with inquiries involving business accounts, account analysis, and dynamic transfers

Correct account errors and update accounts (e.g., dormant, return mail, closed, charged-off)

Open and monitor special accounts such as ICS, and CDARS

Maintain tax-favored accounts (IRAs, HSAs) and process contributions/distributions

Reconcile and process adjustments for internal DDA accounts (IRA, CD, Holiday Club)

Handle employee deposit account maintenance requests from branches and HR

Process unposted items for CDs, Safe Deposit Boxes, and General Ledgers

Process cash letter adjustments and corrections on deposits and paid items

Monthly review Preneed Burial reports, make corrections, and send reports to funeral homes

Review and process IRS B & C notices, penalty letters, and initiate backup withholding per IRS regulations

Process IRS levies and garnishments; hold funds, notify customers, and remit payments per instructions

Daily, monthly, and quarterly reporting of state and federal tax withholding

Process indemnifying agreements for lost/stolen official checks

Assist with the annual escheatment process for deposit accounts, official checks, and safe deposit box contents, including sending notices, reporting, and remitting funds to the NC State Treasurer in compliance with state regulations

Remit IOLTA funds to NC, VA and SC Bar Associations

Participate in mergers and acquisitions through testing and post-merger review; attend merger meetings as needed

Maintain compliance with Bank Secrecy Act, Anti-Money Laundering Act, and all federal/state regulations

Complete annual compliance training and adhere to corporate policies and Service Excellence standards

Perform other duties as assigned

Qualification

Deposit products knowledgeCore banking systemsRegulatory complianceBank operations knowledgeComputer skillsCustomer serviceMulti-taskingOrganizational skillsCommunication skillsProblem solving

Required

High school diploma or general education degree (GED); or the equivalent combination of education and experience

3-5 years of work-related experience in a Banking environment understanding the full cycle of banking-customer impact as well as operational processes and compliance

Experience in an operational support role required

Educational experience in business or financial industry related curriculum

Intermediate knowledge of Bank operations and other Bank operational policies and procedures

Excellent organizational and time management skills - ability to work with minimal supervision

Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs

Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel

A valid driver's license is required

Ability to stand, walk, sit and use hands and fingers

Ability to work the hours and days required to complete the essential functions of the position, as scheduled

Ability to pay close attention to detail and work as a member of a team

Ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations' situations

Ability to exercise discretion as well as appropriate judgments when necessary