Princess Cruises · 1 day ago
Product Owner
United States
Full-time
Remote
Mid, Senior Level
3+ years expPrincess Cruises is the world’s leading international premium cruise line and tour company, carrying millions of guests each year. They are seeking an experienced Product Owner to shape the development and execution of CRM product strategies to enhance customer engagement and support business growth.
Adventure TravelLeisureTourismTravelTravel Agency
Responsibilities
Own and Prioritize the CRM Product Backlog
Defines, organizes, and prioritizes the backlog based on business value, customer needs, and technical feasibility. Ensures delivery of high-value features that improve customer engagement. Balances competing priorities and manages trade-offs between speed, scope, and quality. Multi-cloud Salesforce environment, integration technologies, and downstream systems
Lead Agile Planning & Sprint Execution
Facilitates sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives. Maintains predictable delivery velocity and continuous improvement. Removes impediments and ensures the scrum team stays focused on high-impact work
Gather, Refine & Translate Requirements
Collaborates with Marketing, Sales, IT, Customer Care, and Digital teams to gather requirements and translate them into user stories with clear acceptance criteria. Requirements span pre-cruise, onboard, and post-cruise customer journeys. Ensures accurate development aligned with business needs and operational realities
Stakeholder Alignment & Expectation Management
Manages communication with business stakeholders, ensuring clear understanding of timelines, trade-offs, and priorities. Resolves conflicts around competing needs and negotiates scope decisions. Prevents misalignment across departments and ensures high adoption of delivered features
Support CRM Integration & Technical Alignment
Collaborates with IT and engineering teams to ensure CRM features integrate seamlessly with booking systems, mobile apps, loyalty platforms, and other touchpoints. Addresses technical constraints and ensures data flow consistency. Supports personalized, omnichannel customer experiences
Define and Communicate CRM Product Vision
Partners with direct leaders and stakeholders to articulate the product vision, ensuring alignment with company strategy, guest experience goals, and digital transformation initiatives. Inspires the scrum team by clearly communicating goals and outcomes. Creates a shared understanding of direction and measurable intended business results
Drive User Story Quality & Acceptance
Writes, reviews, and validates user stories to ensure clarity, feasibility, and alignment with the CRM vision. Guides scrum team members and provides clarity during development cycles. Reduces rework and ensures reliable releases
Product Performance Monitoring & Optimization
Analyzes user feedback, product analytics, and key performance indicators to identify opportunities to optimize CRM features and user experience. Drives measurable improvements in engagement, personalization, and operational efficiency. Turns ambiguous data trends into actionable product enhancements
Quality, Testing & Compliance Validation
Ensures all delivered CRM features meet quality standards, pass acceptance criteria, and comply with internal policies and relevant regulations (GDPR, CCPA, CAN-SPAM). Protects system stability, customer trust, and regulatory compliance. Includes functional testing, UAT validation, defect prioritization, and risk mitigation
Performs other duties as assigned
Qualification
Required
Bachelors Degree - Business Administration, Management Information Systems, Computer Science preferred
3+ years of work experience in Salesforce or other software-as-a-service product development, with preference for experience in the travel or hospitality industry
2+ years in a product related role within agile product management and development
2+ years of managing hybrid agile scrum teams
Strong experience with product design and roadmap tools (e.g., Figma, Adobe Creative Suite) and project management tools (e.g., Jira, Confluence)
Knowledge of behavior-driven development and continuous delivery practices
Ability to understand complex business processes
Communicating and story-telling using MS PowerPoint
Preferred
Preferred to have proficiency in Salesforce platform capabilities, including Sales Cloud, Service Cloud, Commerce Cloud and Experience Cloud
Benefits
Cruise and Travel Privileges for You and Your Family
Health Benefits
401(k)
Employee Stock Purchase Plan
Training & Professional Development
Tuition & Professional Certification Reimbursement
Rewards & Incentives
Company
Princess Cruises
One of the best-known names in cruising, Princess Cruises is a global cruise and tour company.
10001+ employees
H1B Sponsorship
Princess Cruises has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (6)
2023 (9)
2022 (4)
2021 (13)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Carmen Corvos-Roig
Senior Vice President of Sales
Gustavo Antorcha
President
Recent News
Company data provided by crunchbase