American Express ยท 1 day ago
Senior Analyst-Product Management
New York, NY
Full-time
Hybrid
Mid, Senior Level
$66K/yr - $102K/yr
2+ years expAmerican Express is a company with a long history of innovation and a commitment to its customers and employees. The Senior Analyst in Product Management will define and own a best-in-class customer experience for the Pay Over Time product, focusing on strategic initiatives and operational execution to enhance customer satisfaction and service efficiency.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Inform product enhancements and offer recommendations based on managing customer escalations, reviewing Card Member calls/chats, and identifying common themes and pain points
Develop deep understanding of Pay Over Time product functionality to develop new servicing strategies in partnership with new feature and capacity launches
Act as Customer advocate and provide dedicated external perspective across all Pay Over Time workstreams
Identify opportunities to optimize overall Pay Over Time servicing strategy
Manage internal operational requirements including ORE/CAPs, KRIs, PRSA and SOPs
Own strategy and execution across customer touch points, both digital and phone. This includes but is not limited to Servicing channels (Customer care professional training, scripts, and alerts)
Qualification
Preferred
Passion for the customer and a strong interest in product management and/or product development
Detail oriented with strong focus on driving results in a timely self-directed manner
Proven operational experience to function autonomously with solution-oriented mindset
Self-starter who can thrive under pressure & roll-up-your sleeves attitude
Ability to build and leverage relationships across functions
Proven problem solver with superb verbal and written communication skills
Minimum 2 years' experience in operations, customer experience, product management or related field
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
The Motley Fool
2026-01-06
The Motley Fool
2026-01-06
2026-01-06
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