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AO Swag · 1 day ago

Senior Staff IT Engineer

Coppell, TX

Full-time

Onsite

Senior Level, Lead/Staff

8+ years exp

AO Swag is building a small, high-ownership internal IT core to stabilize a complex legacy environment, reduce vendor dependence, and support their next phase of growth. The role involves operational ownership of core systems, diagnosing production issues, and mentoring application engineers to build internal capabilities.

Marketing & Advertising

Responsibilities

Own reliability of core systems including order flows, integrations, infrastructure, and internal tools

Diagnose and resolve production issues without defaulting to vendors

Create runbooks, documentation, and incident response playbooks

Reduce recurring issues through automation and simplification

Help own and evolve our integration layer connecting ecommerce, ERP, fulfillment, and third-party systems

Design and build reliable APIs and workflows with traceability and failure handling in mind

Ensure systems are observable, understandable, and supportable internally

Work alongside vendors to absorb institutional knowledge from legacy systems

Help stabilize and isolate legacy platforms while supporting migration efforts

Ensure knowledge transfer results in internal capability, not vendor lock-in

Partner on access control, credential management, and audit readiness

Support PCI posture improvements through system-level controls and documentation

Move system and account ownership away from vendors and into AO

Mentor and support application engineers, including new hires

Set standards for code quality, documentation, and operational readiness

Help establish a culture of ownership, clarity, and accountability

Qualification

Backend engineeringSystems integrationLegacy system stabilizationDebuggingCloud infrastructureCI/CDCompliance experienceEcommerce experienceERP experienceLogistics experienceManufacturing experienceDocumentation standardsWritten communicationMentoring