JustinBradley · 2 weeks ago
Senior Design Researcher
Burbank, CA
Contract
Hybrid
Senior LevelJustinBradley’s client is a multinational media and entertainment company seeking a Senior Design Researcher to champion user-centered research and design practices for internal web-based applications. This role involves uncovering user needs, synthesizing insights, and guiding the design of intuitive, data-driven experiences to enhance business workflows and decision-making.
ConsultingRecruitingStaffing Agency
Responsibilities
Strategy & Leadership: Shape a clear research vision for products and prioritize research opportunities that align with business goals. Champion a research-driven culture by fostering a department-wide understanding of user needs and promoting best practices in research. Additionally, mentor and coach team members, providing guidance and support to strengthen capabilities and drive impact
Research Planning & Execution: Plan and conduct interviews, workshops, and usability testing with the end user community to identify explicit and latent pain points and opportunities. Facilitate these sessions in conjunction with UI/UX Designers, Technical Product Owners and Business Analysts
Analysis & Communication: Help the team synthesize findings into actionable insights and create impactful artifacts such as visualized research outputs in formats like user journey maps, personas/archetypes. Deliver clear, compelling presentations of findings to diverse audiences and collaborate closely with the design team to translate complex business rules, licensing data, and forecasting logic into intuitive, user-friendly designs
Facilitation, Collaboration & Advocacy: Coach the team into advocating for the end user throughout the iterative design and development processes. Collaborate with the Functional Team (UX Team, Technical Product Owners, Business Analysts) and Technical Delivery Team (Scrum Master, Engineers) to ensure insights are incorporated into the design, user stories, and the end product
Qualification
Required
Bachelor's degree in related fields such as Design, Human-Computer Interaction (HCI), Sociology, or Psychology
Proven experience with User Interviews. Ability to elicit pain points and requirements from users
Experience with Quantitative Measurement. Expertise in capturing and developing data around user behaviors that can be used to inform system design
Ability to mentor and coach team members in adopting a more user-centric mindset
Demonstrate a deep theoretical and practical knowledge of various research methodologies, including qualitative (e.g., interviews, field studies) and quantitative (e.g., surveys, A/B testing) methodologies
Proven experience with moderate to high complexity projects
Must have a strong portfolio demonstrating the research process and the impact of findings on project outcomes that includes samples of the following deliverables which are required deliverables for this role: Research Roadmap, Persona / Archetypes, User Journey Maps, Experience Maps, Mental Model Diagrams, and/or Research Reports & Presentations
Excellent written and verbal communication skills
Demonstrated ability to understand and connect with users to uncover their needs and motivations
Excellent written, verbal and presentation skills to effectively share insights with a diverse team
Proven ability to mentor various team members
Prototyping Tools (Figma or Adobe Creative Suite)
Survey Tools (M365 Form, SurveyMonkey)
Miro (for Whiteboarding & Collaboration)
Documentation & Reporting Tools (Atlassian Suite: Jira, Confluence, M365)
Preferred
Design Thinking Certification
Experience in designing enterprise products or tools
Experience in software design and development
Background in Media & Entertainment industry
Background in Sales Planning & Execution business capabilities
Branding experience
Company
JustinBradley
JustinBradley is a strategic workforce solutions company.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rachel Pellegrini
Partner, COO & Vice President Contingent Workforce Solutions
Khristie Andrus
Partner, Executive Financial Search & Temporary Staffing
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