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IPG · 1 day ago

Field Service Technician

Daytona Beach, FL

Full-time

Onsite

Mid Level

3+ years exp

IPG is a global leader in packaging and protective solutions, committed to safety and teamwork. The Field Service Technician will be responsible for maintenance and repairs on all IPG products, ensuring customer operations run smoothly and addressing any issues to customer satisfaction.

ConsumerPackaging Services

Responsibilities

This position is required to be knowledgeable with IPG products, features, functionalities, capabilities, and distribution channels and be capable of effectively communicating the IPG value to our customers

Perform on-site installations, repairs, maintenance, service tasks and conduct product demonstrations when required. Provide maintenance support and training to in-house maintenance staff

Establish a regular Preventive Maintenance program for existing end user accounts

Assist in testing and evaluating new products and custom packaging equipment. Record and report faults, deficiencies, and other unusual occurrences

Follow established communication procedures – issue RMA’s, prepare and submit work orders, expense reports, trip reports, etc

Software upgrades to WAT units when required

Support Senior Technician onsite with other service needs as required

Performs other duties as assigned

Qualification

Electromechanical principlesPC applicationsTechnical communicationPreventive maintenanceCustomer serviceOrganizational skillsWritten communicationOral communication

Required

High School degree or equivalent

3-5 years of related experience

Broad knowledge of electronics and electromechanical principals

Skilled in the use of PC applications, including Microsoft Office Suite

Must be knowledgeable in the use of basic tools, including multimeters

Ability to present technical concepts to non-technical individuals

Ability to understand technical diagrams and manuals

Strong written and oral communication skills

Must be able to work independently with little supervision

Good customer service and organizational skills are necessary

Ability to reason, communicate, make cognitive decisions, audit data, research, understand deadlines and timelines, and provide accurate results

Proper record keeping of all service performed on IPG equipment, which could be used to review service performance with customer

Travel requirements include overnight travel, both by car and by air, that may frequently exceed 50% of a work week

Employee must hold a valid state driver's license and have a good driving record

Flexibility to work extended hours during work week and have open availability to work weekends and holidays on an as-needed basis

Must have the ability to lift 60 lbs. or less, carrying and lifting tools and parts weighing up to 20 lbs

Must be able to bend, squat, walk, stand and/or sit for prolonged periods of time

May be required to push and pull a cart with equipment weighing up to 60lbs

Preferred

Associate degree in technology field, e.g., mechanical, electrical, electronics preferred

Benefits

Competitive pay

Extensive benefits that support you and your family

Exciting career development opportunities

Ongoing training

Company

IPG

Headquartered in Sarasota, Florida, IPG is a global provider of packaging and protective solutions across a diversified set of geographies and end-markets.

Founded in 1981

Sarasota, Florida, USA

1001-5000 employees