Brook Health · 1 day ago
Director, Revenue Cycle
Boston, MA
Full-time
Hybrid
Director/Executive
$150K/yr - $175K/yr
7+ years expBrook Health delivers care beyond the walls of the doctor’s office, providing personalized experiences for individuals with chronic conditions. The Director, Revenue Cycle will lead the revenue cycle operations, ensuring accuracy and compliance while managing relationships with partners and driving operational excellence.
AppsFitnessHealth Care
No H1B
Responsibilities
Own all revenue cycle workflows, including eligibility, authorization, coding, billing, claims submission, rejections, denials, payment posting, and collections
Build and refine scalable processes that ensure accuracy, timeliness, and regulatory compliance
Implement metrics and KPIs across the revenue cycle; identify gaps and drive continuous improvement
Partner closely with Care Team Operations, Product, Engineering, and Finance to eliminate friction points and optimize throughput
Ensure data integrity and documentation meet CMS, state, and payer requirements
Serve as Brook’s primary liaison to partners’ billing offices and revenue cycle teams—building trust, transparency, and strong communication channels
Lead regular working sessions and business reviews with external billing teams to resolve issues, align on workflows, and drive mutual success
Build scalable processes for Brook’s services where Brook is acting as an extension of the Partner’s revenue cycle team
Proactively identify revenue leakage, operational risks, and process misalignments—co-developing solutions with partners
Deliver a consistently excellent partner experience that reflects Brook’s “patient-first, provider-first” values
Ensure completion of service related deliverables in line with SLAs
Manage and mentor revenue cycle specialists, ensuring clarity of expectations, accountability, and professional development
Foster a culture of accuracy, curiosity, operational ownership, and continuous improvement
Build strong connective tissue across Brook’s internal teams to ensure billing operations integrate seamlessly with clinical, technical, and revenue leadership
Maintain and strengthen compliance with all billing, coding, and documentation standards
Ensure high-quality audit readiness; lead resolution plans for any identified errors or risks
Monitor regulatory changes and payer policy updates; adjust workflows and training accordingly
Translate partner and internal needs into operational requirements and system enhancements
Work with the Product and Engineering teams to improve billing tools, automation, and data visibility
Support Revenue leadership with forecasting, cash flow insights, and root-cause analyses
Provide analysis on how changes to payer policies will impact Brook and our Partners
Qualification
Required
Proven ability to build, lead, and scale a high-performing revenue cycle team with clear accountability, strong execution, and continuous improvement discipline
Deep operational expertise across the full revenue cycle, with the ability to design, standardize, and optimize complex billing workflows in a growing healthcare organization
Strong relationship management skills, with demonstrated success partnering with external billing offices, revenue cycle vendors, and third-party service providers (e.g., outsourced RCM, eligibility, coding, or claims platforms)
Experience collaborating with multiple revenue cycle vendors simultaneously—holding partners accountable, resolving issues quickly, and ensuring seamless handoffs between internal and external teams
Strong working knowledge of healthcare billing compliance, including CMS regulations, payer requirements, documentation standards, and audit readiness
Ability to identify revenue risk, compliance gaps, and process breakdowns—and lead corrective action plans through execution
Excellent cross-functional collaborator, able to align Care, Operations, Product, Engineering, Finance, and external partners around shared revenue integrity goals
Data-driven operator with strong analytical skills; able to use metrics and reporting to diagnose issues, track performance, and drive operational decisions
Clear, confident communicator who can translate complex billing and compliance topics into actionable guidance for both internal teams and partners
Preferred
Minimum 7 years of progressive experience in healthcare revenue cycle operations, with increasing scope and leadership responsibility
Demonstrated experience managing or partnering with external revenue cycle vendors and billing offices, including oversight of performance, SLAs, and issue resolution
Hands-on experience with billing compliance, including CMS guidelines, payer audits, denial management, and regulatory documentation requirements
Experience building and leading revenue cycle teams in a high-growth, operationally complex environment
Background supporting multi-state medical services, RPM, CCM, chronic care programs, or similar healthcare delivery models
Experience working closely with Product and Engineering teams to improve billing systems, automation, and data visibility
Track record of improving cash flow, reducing denials, increasing first-pass yield, and strengthening revenue integrity through operational rigor
Benefits
Employee & Child(ren): Brook pays 100% of premiums for full-time employees and their child or children for Medical, Dental, and Vision coverage.
Spouse/Domestic Partner: Brook contributes 50% of premiums for coverage of a spouse or domestic partner.
HSA Contribution: Employees who enroll in our HSA-eligible medical plan receive a Brook-funded contribution to help cover medical expenses such as deductibles, prescriptions, and office visits.
Medical Concierge: Brook provides a concierge service to help employees and their families manage healthcare needs like claims, referrals, and care coordination.
Mental Health Support: Brook supplements the mental health coverage included in our medical plan with additional resources.
Flexible PTO: Our PTO program is truly flexible — no accruals and no preset limits.
Income Protection: Brook provides Short-Term and Long-Term Disability insurance to all full-time employees.
Life Insurance: Brook provides company-paid life insurance equal to one times salary, up to a set maximum.
401(k) Retirement Savings: All employees (full-time and part-time) are automatically enrolled in our 401(k) plan.
Emergency Savings Account (ESA): Brook helps employees build financial resilience by supporting contributions to an emergency savings account.
Employee Referral Bonus: Great people know great people. When you refer a candidate who is hired, you’ll receive a referral bonus.
Company
Brook Health
Brook is a remote patient monitoring and health coaching platform that helps people manage their chronic conditions
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$32MKey Investors
Independent Health Association
2025-10-16Series B· $28M
2018-06-12Seed· $4M
2017-07-17Pre Seed
Leadership Team
Kit Macgillivray
Co-Founder and Chief Product Officer
Recent News
HealthCareIT News
2025-12-09
HealthCareIT News
2025-04-29
Healthcare IT News
2025-01-03
Company data provided by crunchbase