RDO Equipment Co. · 7 hours ago
Ag Technology Support
Yuma, AZ
Full-time
Onsite
New Grad, Entry Level
$69K/yr - $80K/yrRDO Equipment Co. is seeking an Ag Technology Support Specialist to deliver exceptional phone support to customers across their stores. This role involves leveraging technical expertise to assist customers with agricultural equipment and technology, ensuring efficient operation and superior customer service.
Agriculture
No H1B
Responsibilities
Provide customers and locations with technical information and support when requested on equipment
Provide superior phone support for agricultural equipment and technology, primarily John Deere product lines
Assist customers and internal employees by troubleshooting issues and guiding them toward effective solutions
Collaborate with a team of specialists to share knowledge and resolve complex problems
Log and manage all customer interactions in Microsoft Dynamics, ensuring accurate case documentation and timely resolution
Maintain a strong focus on delivering world-class customer service through quick thinking and teamwork
Answer inbound customer calls and initiate the resolution process for equipment and technology issues
Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing
Compile, review, and disseminate technical data
Develop a quality control system that includes metrics for tracking pertinent performance expectations
Propose training initiatives based on information collected through phone support
Work with the parts and service departments to help obtain technical information from OEMs
Assist in monitoring of PIPs for the region and work with service management to ensure timely completion
Maintain a database of technical solutions and share with service departments in the organization
Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization
Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co
Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts
Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Perform all other duties as assigned by management in a professional and efficient manner
Qualification
Required
Industry experience preferred
Spanish speaking skills a plus
Experience and knowledge of call center operations
Proven ability to build relationships with customers, store personnel, and management
Ability to evaluate and assess operations and respond to changing needs
Strong leadership skills
Strong communication skills (verbal and written)
Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship
Benefits
8% bonus potential
Comprehensive benefits package
Training and development, as well as opportunities to grow within the organization
Company
RDO Equipment Co.
Founded in 1968, RDO Equipment Co.
Founded in 1968
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-01-24IPO
Leadership Team
Dan Wiese
ACCOUNT MANAGER
RYAN MILLER
SALES COORDINATOR
Recent News
2025-04-08
Company data provided by crunchbase