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Austin Retina Associates · 1 week ago

Austin-Research Patient Experience Specialist

Austin, US

Full-time

Onsite

New Grad, Entry Level

Austin Retina Associates is dedicated to advancing retinal research and providing high-quality patient care. They are seeking a responsible and self-motivated individual to enhance patient satisfaction by welcoming and checking in research subjects, managing appointments, and ensuring smooth operations within clinical studies.

Health CareMedicalProfessional ServicesService Industry

Growth Opportunities

Responsibilities

Greet and check in research subjects and inform study team of subject arrival

Responsible for the scheduling of appointments, check-out processes, and scheduling transportation for subjects as needed

Input routine subject data and manage administrative tasks as needed for supervisors

Assist with the workflow of the clinical studies daily schedule by ensuring the Physicians and study staff are available at the appropriate time slots for each subject visit

Maintain regular communication with clinical and research teams to ensure smooth operations

Other duties assigned on an as needed basis delegated by Supervisor

Qualification

Patient interaction skillsScheduling proficiencyGoogle WorkspaceExcelTeamsInterpersonal skillsEMR experienceCTM experienceBilingual in SpanishOrganizational skillsTime management

Required

Proficiency in patient interaction skills, such as maintaining a welcoming demeanor while handling multiple tasks

Understanding of basic administrative systems while gaining proficiency with scheduling, data entry, and communication software

Master multiple computer systems including Google Workspace, Excel, and Teams

Ability to develop and maintain strong relationships with physicians, coworkers and patients

Demonstrated effectiveness showing courtesy, diligence, integrity, and teamwork in alignment with ARA core values-Serving with Compassion, Striving for Excellence, and Practicing Humility

Excellent organizational and time management skills ensuring all tasks are completed in a timely manner satisfactory to the organization with ability to independently manage workflow

Strong interpersonal skills including effective listening, clear communication, effective customer problem resolution with warm encouraging demeanor, able to relate well with others

Experience in medical office front desk or administration

Demonstrate a commitment to continual improvement in a feedback driven team

High School Diploma or equivalent