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Vantive · 4 months ago

Field Service Technician – Atlanta, GA

Atlanta, GA

Full-time

Onsite

Entry, Mid Level

$65K/yr - $72K/yr

3+ years exp

Vantive is a vital organ therapy company focused on extending lives and improving patient care. The Field Service Technician will manage an assigned territory, performing installation, repair, and maintenance on electro-mechanical medical devices while ensuring a positive customer experience.

Health CareMedicalTherapeuticsWellness

Responsibilities

Performs repairs, calibrations, preventive maintenance, installations on electro-mechanical medical equipment within established SLAs, quality, and procedural standards

Analyzes equipment failures to determine root cause and performs corrective action

Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly

Ensures test equipment is working properly and calibrated within established intervals

Documents all performance and maintenance records on equipment

Plans and orders parts necessary for service and PM and maintains proper system inventory records

Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques

Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues

Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance

Participates in department meetings and training events

May participate in installation or field action planning and execution

May travel to assist other Field Service Technician’s outside of designated territory

Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements

Performs other duties as assigned

Qualification

Electro-mechanical troubleshootingBiomedical Engineering Technology certificationIndependent judgmentAssociate's degree in engineeringCustomer communicationPhysical staminaInterpersonal skillsVerbal communicationWritten communicationAttention to detail

Required

Ability to exercise independent judgment to draw accurate conclusions to solve equipment related problems based on available information

Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required

Ability to work independently to effectively manage assigned territory

Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers

Excellent verbal and written communication skills required

Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks

Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting

Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance

Must be able to sit and drive extended distances as per region requirements or fly for a number of hours

Must be able to travel including overnight stays as required

Must have valid driver's license

Associate's degree or higher in engineering, biomedical equipment technology, or computer science

OR Associates degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience

OR Biomedical Engineering Technology (BMET) certification with 3+ years of electro-mechanical troubleshooting experience

OR completion of a U.S. military electrical or electrical biomedical equipment technology program