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Gregory Poole Equipment Company · 1 week ago

Warranty Analyst

3201 Integrity Dr, Garner, NC 27529, USA

Full-time

Onsite

Entry Level

1+ years exp

Gregory Poole Equipment Company is seeking a Warranty Analyst to administer warranty programs for various service department segments within the Power Systems division. The role involves preparing warranty claims, ensuring compliance with OEM guidelines, and coordinating with vendors to maximize warranty recovery.

AutomotiveManufacturingReal EstateTransportation

Responsibilities

Prepares and files warranty claims in accordance with established OEM and vendor guidelines

Ensures accuracy and completeness of warranty claims

Determines appropriate course of action and applicable warranty provision for each submitted service repair

Ascertains accuracy and applicability of submitted warranty support documentation based on each OEM specifications

Coordinates the return of warranty parts to respective OEM or vendor working with the parts department for the PRR

Review warranty statement each month to reconcile debits and credits working with accounting as needed

Upon denial of a claim and/or portion of a claim, negotiates with OEM, vendor and service department to submit additional justification to maximize reimbursement opportunity (if applicable)

Reviews relevant warranty reports to identify trends or administrative shortfalls which need to be addressed to maximum warranty recovery rate

Supports Service Department personnel by sharing knowledge of warranty administration guidelines, policies, and procedures

Qualification

Warranty administrationMicrosoft applicationsDatabase managementCustomer relationsMechanical aptitudeTechnical aptitudeCommunication skills

Required

Four-year degree with one year of experience; Associate degree with two years of experience; High school graduate with a minimum of four years of experience in a service-related environment

Must be able to work for extended periods while seated

Excellent communication, customer relations skills and a pleasant personality are necessary

Must be PC literate with advanced skills in Microsoft applications, as well as database management