Traylor Bros., Inc. · 1 day ago
IT Helpdesk Analyst
Washougal, WA
Full-time
Hybrid
Entry, Mid Level
2+ years expTraylor Bros., Inc. is a highly-respected heavy civil construction company, and they are seeking an IT Helpdesk Analyst to serve as the primary point of contact for end users requiring technical assistance. The role involves providing support for hardware, software, and network issues while ensuring a positive customer service experience and maintaining system reliability.
Building MaterialReal Estate
Responsibilities
Serve as the main point of contact for IT support requests via phone, email, ticketing system, remote tools, and in person
Monitor, prioritize, document, and resolve helpdesk tickets in a timely and professional manner
Build rapport with users and communicate clearly throughout the resolution process
Escalate complex or unresolved issues when necessary
Perform post-resolution follow-ups and analyze recurring issues
Diagnose and resolve hardware, software, and peripheral issues
Provide hands-on desktop support including installations, imaging, and configurations
Support Microsoft Windows and Microsoft 365 environments
Manage user accounts and permissions via Active Directory and Entra AD
Deploy and support PCs, laptops, iPhones, iPads, and peripherals
Perform basic network troubleshooting
Maintain and troubleshoot audio-visual equipment
Maintain and troubleshoot Apple mobile devices
Maintain hardware and software inventory and licensing
Coordinate hardware warranty repairs and vendor support
Follow IT security policies and maintain confidentiality
Create and maintain documentation, help sheets, and FAQs
Assist with IT projects and technology deployments
Qualification
Required
Associate's degree in IT or equivalent experience
2–5 years of IT helpdesk or desktop support experience
Strong knowledge of Microsoft Windows and Microsoft 365
Experience with ticketing systems and remote support tools
Basic networking knowledge
Strong troubleshooting and customer service skills
Self-motivated
Preferred
Bachelor's degree and/or IT certifications
Experience with Active Directory, Entra AD, and Windows Server
Endpoint management tools such as Microsoft Intune
Microsoft SharePoint, Dynamics 365, or Power Platform experience
Virtualization or networking hardware experience
Call center or customer service background
Company
Traylor Bros., Inc.
Traylor Bros. is a construction company that provides construction techniques and services.
201-500 employees
H1B Sponsorship
Traylor Bros., Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (8)
2023 (6)
2022 (5)
2021 (4)
2020 (8)
Funding
Current Stage
Growth StageRecent News
2024-11-28
Company data provided by crunchbase