Apply on Employer Site

Cetera Financial Group · 1 day ago

Licensing & Registration Professional

Des Moines, IA

Full-time

Hybrid

Entry Level

$18.75/hr - $25.95/hr

1+ years exp

Cetera Financial Group is seeking a Reporting and Billing Professional to join their Licensing & Registration team. This role involves providing operational support and customer service, focusing on advisory programs, billing processing, and internal communication to ensure quality service delivery.

AdviceFinancial ServicesRetailRetirementWealth Management

Responsibilities

Support of Cetera’s Advisory Programs including, Operational support and Customer Service for various departments within the organization as well as advisors across the Cetera Network

Understanding of advisory programs and billing methodologies, Operations business and established knowledge around brokerage operations New Accounts, Money Movement, and Maintenance

Responsible for daily processing of work associated with department to include:

Advisory billing processing

Perform various asset calculations/reconciliation

Perform research as requested on customer accounts

Provide phone support for department

Other duties as assigned

You will partner with your Operations Lead and/or Team Lead to understand all position requirements and ensure key metrics are achieved and within Service Level Agreements

You will cross train team members with the foundation of the Specialty Operations role. Cross training on billing functions, Envestnet platform and understanding workflows

You will proactively work to identify and resolve potential problems with respect to operational and/or billing issues

Respond to inquiries from internal as well as external customers via Sales Force, email, mail (if applicable), and phone (if applicable) in a timely fashion

Partner with Internal teams to come to a resolution

Handle complex cases that require detailed research as requested on customer accounts, respond on time

Become competent in Docupace, NetX360, Adviceworks, mAA, Salesforce and Smartworks

Provide the clients and advisors of our different communities operational support around Financial Planning operations

Learn about our business and develop expertise in BD operations, processing and service as a steppingstone for acquiring additional responsibilities

Responsible for low to mid escalations, partnering with Operations Team Lead and leadership to help resolve

Partner with internal partners such as the Program Manager, AdviceWorks team and compliance

Shared responsibility related to reviewing and completing compliance audit requests

You will partner with your manager to understand all position requirements and ensure key metrics are achieved

Process daily work items while meeting process requirements, SLA’s and achieving quality metrics

You will partner with other team members to ensure advisors experience consistent, high-quality customer service

Comply with processes and procedures of the team and regulatory requirements

Perform research as requested on customer accounts

Qualification

Advisory programs knowledgeBilling methodologiesBrokerage operationsMicrosoft ExcelSalesforceDocupaceNetX360AdviceworksProblem resolutionCommunication skillsOrganizational skillsTeam player attitudeAdaptability