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SMX · 1 day ago

IT StoreFront Specialist (4942)

Naval Air Station Patuxent River, MD

Full-time

Onsite

Entry Level

$20.38/hr - $30.58/hr

1+ years exp

SMX is a company dedicated to enabling missions with a focus on national security and healthcare solutions. They are seeking an IT Storefront Specialist to provide front-line IT support and assist with operational activities for NMCI users, including equipment distribution and inventory tracking.

AnalyticsCloud ComputingCloud Data ServicesCloud SecurityCyber SecurityInformation TechnologyIT ManagementSoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

NMCI Computer Deployment

Support new computer distribution to end users

Assist with the exchange of problematic computers when applicable

Support computer turn-in and equipment collection for exiting employees

Peripheral Distribution

Issue standard IT peripherals including headsets, microphones, cameras, keyboards, and mice

Track issued equipment and maintain accurate records

New Employee Check-In Support

Assist with issuing required equipment for new hires, including computers and peripherals

Help verify that new user accounts and systems are functional on day one

Technology Refresh Support

Assist with NMCI laptop and desktop refresh efforts for users

Provide basic customer guidance during the technology refresh process

Ensure users understand how to operate newly issued equipment

Qualification

Customer service experienceBasic computer hardware knowledgeMicrosoft tools proficiencyAttention to detailWillingness to learnTeamworkCommunication skills