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Duracell Power Center, a Duracell Authorized Licensee · 2 days ago

Customer Support and Service Specialist

Dallas, TX

Full-time

Hybrid

Mid Level

$80K/yr - $100K/yr

3+ years exp

Duracell Power Center is a Duracell Authorized Licensee seeking a Technical Support Manager to lead and strengthen their support operations for solar battery and microinverter products. This role involves overseeing customer-facing tech support, leading advanced troubleshooting, and collaborating with engineering and training teams while contributing to product QA and lab testing.

Renewables & Environment

Responsibilities

Lead Tier 2/3 technical support for residential battery and microinverter systems

Coordinate with engineering and product teams to resolve escalations

Maintain and improve support documentation and knowledge base

Provide technical support during installations, commissioning, and field diagnostics

Perform lab testing, validation, and product QA (20%)

Recommend process and workflow improvements based on field insights

Mentor support team members and help scale infrastructure

Qualification

Technical support experienceSolar battery systems knowledgeField engineering experienceZoho Desk proficiencyMicrosoft Office SuiteSolutions-first mindsetSpanish languageClear communication

Required

3–5 years of technical support or field engineering experience in solar/battery systems

Deep knowledge of residential/commercial energy storage and inverter systems

Hands-on experience with system installations or lab diagnostics

Familiarity with Zoho Desk, Zoho CRM, Slack, and tools such as the Microsoft Office Suite, Adobe Creative Suite, and basic knowledge of API use or website content management

Clear, confident communication and a solutions-first mindset

Based in the Silicon Valley/Bay Area with flexibility to visit our local lab or CA field sites