Rippling · 1 day ago
Partner Operations Manager, Implementation
United States
Full-time
Remote
Mid, Senior Level
$57K/yr - $90K/yr
5+ years expRippling is a company that integrates HR, IT, and Finance systems for businesses. The Partner Operations Manager, Implementation will serve as the primary relationship manager for multiple partner firms, ensuring successful implementation of Rippling's products through effective collaboration and operational support.
EmploymentHuman Resources
Responsibilities
Partner with Business Development to identify, vet and select and evaluate implementation partners
Serve as the key point of contact between Rippling & partners; maintain strong relationships at all levels of the business to ensure mutual success
In partnership with our CX Enablement team, build out the process to train & certify Partner Consultants
Coordinate on-going enablement and coordination so partners stay up to date on all products & services
Establish clear metrics and KPIs to measure the success of the program and partnerships
Define the systems & operational requirements to execute implementations with partners, monitor program outcomes and lead quarterly performance reviews with each Partner
Partner with product & business systems teams to execute on the requirements and ensure Partners have the tools & resources the need
Ensure accurate accounting; track project completions, invoices, payments in collaboration with Finance & Business Development
Operationalize the program; establish the operating cadence, weekly book reviews, escalation processes
Manage the day-to-day operations of the program, ensure all customers of partners have an excellent customer experience and are successfully implemented on all purchased products
Troubleshoot implementation issues and coordinate with the partner to unblock
Host daily office hours to help support Partners on open Implementations
Manage customer escalations to a resolution
Serve as the liaison between the Partners & Rippling Product & Engineering teams
Qualification
Required
At least 5 years of partnerships, implementation management, operations and/or customer success experience
Proven track record of developing strong partnerships (internal and external) to achieve business outcomes
Clear, credible executive level written and verbal communication
Excellent project management skills, ability to manage multiple complex projects
Self-motivated & detail oriented problem solver
Data-driven - utilize metrics to assess program success and opportunities for improvements
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase