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Principal Financial Group · 1 day ago

Technical Customer Support Engineer (Advisor Website)

Des Moines, IA

Full-time

Hybrid

New Grad, Entry Level

$62K/yr - $74K/yr

Principal Financial Group is a leader in financial services, dedicated to making financial security accessible to all. They are seeking a Technical Customer Support Engineer to assist business partners with issues related to their Advisor Website and other digital experiences, while also supporting the team in understanding and maintaining Principal systems and web applications.

Financial ServicesInsurance

No H1B

Responsibilities

With guidance, learn, understand and support Principal systems and web applications to provide top service to our business partners

Understand how systems integrate with each other

Focus on growing as an engineer, learning existing tools, resources and processes

Ability to effectively deliver information in an understandable/appropriate manner between customers and engineers to resolve web and/or data related issues

Ability to own processes/issues and see them through to resolution which could include researching and recommending solutions for web and/or data issues

Begin gaining understanding of services team is accountable to maintain

Be eager to provide input to team as working on web and/or data related topics

Stay current and engaged on industry trends

Perform other job-related duties of special projects as required

Qualification

Bachelor's degree in relevant fieldSystems integrationWeb application supportDesire to learn technologyFinancial servicesAnalytical skillsCommunication skillsProblem-solving skillsOrganizational skillsDecision-making skillsTeam collaborationLeadership abilitiesTime management skills

Required

Bachelor's degree (preference in a computer science, technology, engineering or math-related field) or equivalent experience

Basic planning, organizational, problem-solving, analytical, decision-making and communication skills required

Must be able to maintain a high degree of accuracy and confidentiality

Must have the desire and ability to learn new technology and continuously grow

Ability to work on cross-functional teams and collaborate with both IT and non-IT partners

Must be able to work with people at all levels and demonstrate the ability to understand and embrace change

Some travel may be required, including overnight stays

May be required to provide on-call support

Preferred

Knowledge of insurance and financial services products preferred

Demonstrated leadership abilities preferred

Strong time management skills preferred

Benefits

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Company

Principal Financial Group

Glassdoor3.9

Principal Financial Group® is dedicated to improving the wealth and well-being of people and businesses around the world—helping more than 62M customers plan, protect, invest, and retire as of December 31, 2023.

Founded in 1879