Veeam Software · 1 day ago
Customer Success Engineer
United States
Full-time
Remote
Mid, Senior Level
$113K/yr - $188K/yr
5+ years expVeeam is the #1 global market leader in data resilience, providing solutions for data backup, recovery, and intelligence. As a Customer Success Engineer, you will drive long-term customer outcomes across the Veeam Data Platform by leading onboarding, adoption, and optimization efforts, while also identifying churn risks and upsell opportunities.
Cloud InfrastructureData CenterData ManagementEnterprise SoftwareSoftwareVirtualization
Responsibilities
Configure customer accounts; customize backup policies and storage; facilitate onboarding; orient stakeholders; walk through admin portals; introduce support channels
Identify migration opportunities; analyze usage and environment; conduct success planning and strategy sessions; align business outcomes with product adoption
Conduct assessments; build protection plans; recommend software products and architectures across the Veeam Data Platform
Run recovery simulations; apply the Veeam Data Resilience Maturity Model (DRMM) to track and report resilience posture; deliver quarterly resilience reports
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
Build business cases; define TCO; articulate value propositions for expansion; schedule checkpoint reviews with stakeholders
Engage CISO/CIO stakeholders with clear risk, status, and opportunity updates; support context for executive discussions and roadmap alignment
Collaborate on marketing-informed campaigns and plays to drive adoption and expansion
Operate with a long-term account assignment model tied to ARR and growth potential, typically covering 5–50 Enterprise and Commercial-Named accounts with $100K+ ARR
Own the technical success plan and adoption roadmap; influence pricing, commercial terms, and renewal terms in partnership with Sales and CS leadership
Qualification
Required
5+ years in customer-facing engineering roles focused on data backup and recovery (e.g., Technical Consulting, Pre-Sales SE, Technical Account Manager); this is a mid-level role
Hands-on expertise across operating systems, virtualization, storage, scripting/automation, cloud platforms, and DR&R best practices
Strong experience designing and executing protection plans, migrations, and recovery simulations; familiarity with Veeam platform capabilities is a plus
VMCE certification required (may be completed post-hire within an agreed timeframe)
Proven ability to translate business outcomes into technical adoption roadmaps and measurable value
Executive stakeholder engagement skills (CISO/CIO) with the ability to synthesize technical, business, and risk signals into clear recommendations
Excellent communication, cross-functional collaboration, and stakeholder management skills
Preferred
Preferred industry certifications: AWS Solutions Architect (Associate/Professional), Microsoft Azure Administrator or Solutions Architect Expert
Benefits
Unlimited paid time off, plus 3 global VeeaMe Days for self-care
Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
Medical, dental, and vision coverage from day one
Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
401(k) retirement plan with matching contributions up to annual limits
Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
AirVet: 24/7 virtual veterinary care at no cost
Legal services, identity protection, and supplemental health insurance options
Tax-advantaged spending accounts for healthcare, dependent care, and commuting
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program
Company
Veeam Software
Veeam provides data resilience and data management solutions for cloud, virtual, and physical environments.
5001-10000 employees
H1B Sponsorship
Veeam Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$2.51BKey Investors
MicrosoftTPGInsight Partners
2025-02-25Corporate Round· $10M
2024-12-04Secondary Market· $2B
2020-01-09Acquired
Leadership Team
Anand Eswaran
President and CEO
William H. Largent
Chief Executive Officer
Recent News
2026-01-06
eeNews Europe
2025-12-15
2025-12-12
Company data provided by crunchbase