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SolomonEdwards · 2 days ago

Call Center Representative

Pasadena, CA

Contract

Onsite

Mid, Senior Level

$24/hr - $24/hr

5+ years exp

SolomonEdwards is partnering with a leading, nationwide mortgage lender to identify Customer Experience Specialists supporting consumer direct lending. The role involves guiding consumers through the loan origination process and providing excellent customer service in a call center environment.

AccountingConsultingProfessional Services

Growth Opportunities

Hiring Manager

Julia Allison

Responsibilities

Operate in a call center environment as a customer success advocate

Answer high-volume inbound calls and/or texts from current customers in a timely and professional manner

Perform routine data entry and data validation tasks with a high level of accuracy

Handle routine calls, emails, and/or chat inquiries from internal employees, consumers, and authorized third parties

Partner with multiple internal departments to help expedite processing and resolve issues

Follow established procedures, scripts, and compliance guidelines

Perform additional related duties as assigned

Demonstrate behaviors aligned with the organization’s culture and core values

Qualification

Customer service experienceBilingual SpanishMortgage regulations knowledgeVerbal communication skillsWritten communication skillsProblem-solving skillsNegotiation skills

Required

5+ years of call center or customer service experience

Strong verbal and written communication skills

Effective problem-solving and negotiation skills

Preferred

Bilingual Spanish is a plus

General understanding of federal, state, and local mortgage regulations is a plus

Benefits

Full medical, dental, and vision plans

Short- and long-term disability, life, and accidental insurance

FSA/HSA options, accident, hospital, and critical illness plans

401(k) with 4% company match

PTO, paid holidays, and sick days (eligible upon meeting specific hours criteria)

Opportunity to earn a performance incentive each quarter up to $2,500.

Paid time off including 11 holidays, 2–3 weeks of PTO, bereavement leave, voting time, jury duty, medical leave, and paid parental leave

Comprehensive benefits including Medical, Dental, Vision, EAP, Tuition Reimbursement, and Vitality Health & Wellness Discounts

401(k) retirement plan with up to 4% employer match

Fun and supportive company culture with location-specific perks such as casual dress, onsite amenities, and accessible leadership

Career Growth within the company with learning development and structure upward mobility paths.

Business Resource Groups to support career growth and networking for several affinity groups including weEMRG (Women), HOLA (Hispanic), SERVE (Military), PRIDE (LGBTQ+), BOLD (Black/African American), Asian American & Pacific Islander