American Express ยท 1 day ago
Senior Manager-US Consumer, Proprietary Product Digital Customer Experience
New York, NY
Full-time
Hybrid
Senior Level
$123K/yr - $215K/yrAmerican Express is a company with a long history of innovation and a commitment to customer service. The Senior Manager of Proprietary Digital Customer Experiences will be responsible for designing and delivering new digital experiences for the Amex Mobile App and Web, collaborating with cross-functional teams to enhance customer engagement with proprietary products. This role focuses on driving digital product strategy and managing the end-to-end customer experience.
Credit CardsFinanceFinancial ServicesPaymentsTravel
No H1B
Responsibilities
Lead the design and execution of net-new digital experiences and enhancements, across both Amex Mobile App and Web, for proprietary card products
Collaborate with partners across Card Product, Enterprise Digital, Technology and other enterprise stakeholders to ensure connectivity and seamless delivery of initiatives
Serve as the Digital Product voice on delivering best-in-class customer experiences
Design and deliver reporting for the enterprise to track Digital Customer Experience results
Contribute to evolution of operating model, frameworks for Proprietary digital customer experiences and identify opportunities for enhancement through adoption of new technologies
Lead one direct report and contribute to high-performing team culture
Qualification
Required
Strong digital product development skills and understanding of mobile and web experiences; product management experience a plus
Solutions-oriented, strategic and creative thinker with attention to detail
Demonstrated strength in building relationships & collaborating cross-functionally with technology & business teams to drive results
Ability to stay calm under pressure and flexible amidst change
Strong verbal and written communications skills and comfort interaction with all levels of the organization
Exceptional project management skills and ability to proactively and independently identify opportunities for improvement and drive results
Team player & leader with a passion to create the best customer experience for our Card Members
Passion for innovation and evolution of mobile/web products, AI, and consumer trends
Benefits
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Company
American Express
American Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services.
Founded in 1850
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Brett Mooney
CEO & Country Manager, American Express Canada
Stephen J. Squeri
Chairman and CEO
Recent News
The Motley Fool
2026-01-06
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2026-01-06
2026-01-06
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