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Museum of Science · 1 day ago

Public Safety Shift Leader

Boston, MA

Full-time

Onsite

New Grad, Entry Level

$21/hr - $23.42/hr

0+ years exp

The Museum of Science in Boston is one of the world's largest science centers, engaging nearly five million people annually. They are seeking a Public Safety Shift Leader responsible for maintaining a safe environment, responding to emergency incidents, and ensuring smooth operations of garage entry and exit processes.

EducationInformation TechnologyLife Science

Responsibilities

Participates in regularly scheduled staff meetings and trainings to ensure working knowledge of the Crisis Management Plan and proficiency in all emergency procedures to effectively respond to threats to the safety and security of staff, guests, and property

Successfully participate in mandatory trainings including Management of Aggressive Behavior, CPR/1st Aid/AED for Adults, Children and Infants, Blood Borne Pathogens, and Crowd Manager to comply with state and federal regulations and effectively execute emergency procedures during incident response

Patrols Museum to ensure the safety & security of staff, volunteers, interns, guests, and property; being alert to potential threats and taking appropriate action in accordance with the Crisis Management Plan and departmental policies and procedures

Expeditiously responds to all incidents, disturbances or requests for assistance, including but not limited to those noted above, to minimize potential threats to the safety and security of staff, volunteers, interns, guests and property. Compiles detailed incident reports to maintain documentation of incident response and outcome

Thoroughly documents incident response and activities using the iTrak report writing program, conducting limited investigations as needed in order to compile accurate and detailed information

Operates and monitors CCure 9000 & Victor Client CCTV to monitor access and security alarms to effectively respond to alarms and ensure a safe and secure environment

Operates and monitors Skidata garage system to ensure smooth garage entry and exit process including but not limited to assisting guests at payment kiosks and entry/exit and troubleshooting hardware and software issues

Monitors garage and driveway activity to ensure efficient entry & exit and takes appropriate action including but not limited to closing the garage to incoming traffic, working with State Police to control traffic, and assisting guests with alternate parking arrangements

Perform other work related duties as required by Manager

Qualification

Crisis Management PlanCPR/1st Aid/AEDCCure 9000Skidata garage systemIncident report writingEmpathy & SupportTenacity & Conflict ResolutionAggressiveness / ProactivityCalm under pressure

Required

At least 6 months experience previously working in a Security and/or Public Safety capacity

Participates in regularly scheduled staff meetings and trainings to ensure working knowledge of the Crisis Management Plan and proficiency in all emergency procedures

Successfully participate in mandatory trainings including Management of Aggressive Behavior, CPR/1st Aid/AED for Adults, Children and Infants, Blood Borne Pathogens, and Crowd Manager

Patrols Museum to ensure the safety & security of staff, volunteers, interns, guests, and property

Expeditiously responds to all incidents, disturbances or requests for assistance

Compiles detailed incident reports to maintain documentation of incident response and outcome

Thoroughly documents incident response and activities using the iTrak report writing program

Operates and monitors CCure 9000 & Victor Client CCTV to monitor access and security alarms

Operates and monitors Skidata garage system to ensure smooth garage entry and exit process

Monitors garage and driveway activity to ensure efficient entry & exit

Perform other work related duties as required by Manager

Preferred

Aggressiveness / Proactivity: Acts without being told what to do. Brings new ideas to the company

Calm under pressure: Maintains stable performance when under heavy pressure or stress

Empathy & Support: Cares for others' well-being and development

Tenacity & Conflict Resolution: At times, this individual will face challenges rolling out either new systems, implementing new internal policies or in making procedural changes