Nexamp · 1 day ago
Customer Collections Specialist
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
$21/hr - $25/hr
2+ years expNexamp is a company focused on clean energy solutions, and they are seeking a Customer Collections Specialist to join their Customer Retention & Collections team. The role involves managing collections activities, ensuring customer satisfaction, and enhancing retention by explaining community solar benefits to customers.
Clean EnergyEnergyFinanceProject ManagementSolar
Responsibilities
Experience managing both inbound and outbound collections activities with measurable performance results
Demonstrated success recovering past-due balances while maintaining customer satisfaction
De-escalate challenging situations by using active listening, empathy, and problem-solving to resolve issues and sustain positive relationships
Utilize multiple systems (Salesforce, Zuora, Nexamp Portal) to identify and resolve problems efficiently. experience working with automation tools or dialing systems is a plus
Accurately document and track collections processes and activities to ensure accuracy and compliance
Enhance customer retention by providing clear explanations of community solar benefits, addressing concerns, and creating a positive customer experience that encourages continued engagement
Perform skip tracing techniques to locate hard-to-reach customers using various tools and investigative strategies
Prioritize customer experience by delivering empathetic, solution-driven interactions that foster trust and satisfaction
Manage collections for both residential and commercial accounts, including large accounts with multiple locations, ensuring tailored collection strategies to maximize recovery rates and proactively following up to ensure invoices are paid on time, minimizing delinquencies and maintaining strong customer relationships
Collaborate within the team, sharing innovations and best practices to drive continuous improvement
Efficiently manage multiple daily tasks, including making outbound calls, handling inbound inquiries, responding to emails, managing Salesforce cases, and following up to ensure timely resolutions
Identify trends and recommend process improvements to enhance recovery rates and customer retention
Clearly explain community solar benefits and savings to customers, enhancing their understanding and engagement
Qualification
Required
2+ years of professional experience, in a collections role
Prior customer service or call center experience required
Strong negotiation skills with the ability to diffuse escalations and influence outcomes
Knowledge of Billing and Collections procedures
Experience with skip tracing tools and investigative techniques to contact customers
Passion for delivering excellent customer service and retention strategies
Proficient in Excel, typing, and computer navigation skills
Salesforce or similar CRM system experience required
High attention to detail with the ability to produce accurate, professional written communication under time pressure
Ability to work effectively with diverse teams in a collaborative environment
Commitment to Nexamp's mission and have a passion for solving tomorrow's climate crisis today
Demonstrated experience in effectively communicating information, ideas, and perspectives with people inside and beyond your organization
Experience in showcasing initiative to make improvements to current work, processes, products, and services across the organization
Ability to ask appropriate questions, analyze data, identify the root causes of problems, and present creative solutions
Expertise in building strong internal and external relationships with customers and stakeholders, instilling trust and loyalty across the industry
Eagerness to develop a fundamental understanding of how Nexamp operates and then apply that knowledge effectively to inform business decisions
Preferred
Experience with Utilities or Renewable energy is a plus
Accounts Receivable knowledge/experience is a plus
Familiarity with Zuora or similar billing systems is a plus
Benefits
401(k) employer-match
Health, dental, and vision insurance starting day one
Flexible paid time off and holiday PTO
Commuter benefits
Cell phone reimbursement
Healthy snacks
Coffee
Service days and other volunteer opportunities
Company outings
Company
Nexamp
Nexamp provides renewable and clean energy services designed to minimize energy expenses and carbon emissions.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$3.3BKey Investors
ATLAS SP PartnersMitsubishi UFJ Financial GroupMacquarie Asset Management
2025-10-29Debt Financing· $600M
2025-10-09Debt Financing· $330M
2025-09-16Debt Financing· $350M
Leadership Team
Peter Tawczynski
Chief Financial Officer
Robert Pantano
Chief Financial Officer & Chief Operating Officer
Recent News
2025-10-29
2025-10-28
Company data provided by crunchbase