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Indotronix Avani Group · 1 day ago

Desktop Support Specialist

New York, NY

Contract

Onsite

New Grad, Entry Level

$25/hr - $25/hr

Indotronix Avani Group is seeking a Desktop Support Specialist for a long-term, onsite role in New York. The specialist will be responsible for installing, diagnosing, maintaining, and servicing computer-related products, providing support for software, hardware, and networking issues.

ConsultingMachine LearningSoftware

Hiring Manager

Syed Affan Ali

Responsibilities

Provides support for software, hardware and networking support for desktops, laptops and servers

Provides maintenance and support on legacy products

Supports Core, server products

Performs disk replacement on enterprise storage products

Installs and maintains PCs and associated software, networks, servers, and peripherals

Supports network products from operational and maintenance perspectives

Performs installs, moves, adds and changes as required

Tests and certifies PCs, networks, servers, and client approved applications

Provides follow-up on problems or escalation

Maintains a high degree of professionalism in actions, demeaner and dress

Ensures customer satisfaction throughout the service delivery transaction

Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

Qualification

Windows 10/11Mac Ventura/Monterey/SonomaDesktop supportHardware troubleshootingCustomer service

Required

Customer Service & Windows 10/11 and Mac Ventura, Monterey, or Sonoma operating system experience in a professional setting

Must have experience with Installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations