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Lanter Delivery Systems, LLC · 6 days ago

PM Dock Supervisor

Houston, TX

Full-time

Onsite

Mid, Senior Level

$55K/yr - $65K/yr

Lanter Delivery Systems is a national logistics company specializing in overnight delivery of auto, agricultural, and industrial parts. The PM Dock Supervisor is responsible for organizing and guiding a team of dock associates to ensure efficient operations and on-time deliveries.

AutomotiveDelivery

Responsibilities

Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints

Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily

Coordinate a team of dock associates, ensuring procedures and policies are being followed. Provide feedback to team members to encourage expected/exceptional performance and/or to stop negative behaviors or results. Document interactions in a timely manner

Assist with hiring, training, and development of all freight handlers. Provide all team members with the tools and resources needed to be successful

Work directly with customers, following specific directions of handling accounts to exceed customer satisfaction by managing dock operations for on-time, error free deliveries

Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat

Assist in unloading and loading of freight as needed, to support team

Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols

Conduct daily inspections, ensuring compliance with applicable federal, state, local and company laws, regulations, and policies

Assist with development and execution of continuous improvement initiatives as directed. Take initiative to offer suggestions on needed improvements to streamline processes and/or save the company money

Address conflict by facilitating issue resolution between team members and/or customers as needed. Document in a timely manner and notify next-level management of the situation

Manage daily end-of-shift reports, as well as performance updates meeting or exceeding due dates

Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information

Qualification

Supervisory experienceWarehouse operationsSafety complianceMicrosoft OfficeCustomer service skillsLeadership skillsCommunication skillsProblem-solving skillsOrganizational skills