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American Express · 1 day ago

Senior Manager-Digital Product Management

Phoenix, AZ

Full-time

Hybrid

Senior Level

$123K/yr - $215K/yr

5+ years exp

American Express is a company with a long history of innovation and commitment to its customers. The Senior Manager, Digital Product Management will be responsible for delivering the modernization of the Submissions Product and driving transaction processing by managing the product backlog and collaborating with various teams to realize the product vision.

Credit CardsFinanceFinancial ServicesPaymentsTravel

Comp. & Benefits

No H1B

Responsibilities

Define product vision, strategy & roadmap understanding end user needs

Continuously engage with partners and stakeholders to review growth opportunities for the product

Leverage quantitative and qualitative data to understand customer behavior to drive informed product decisions

Demonstrate learning agility, ability to make decisions quickly and with the highest level of integrity

Extensive experience developing new product concepts, managing a complex backlog, and working closely with scrum teams to assess development feasibility

Managing the product life cycle from strategic planning to tactical execution closely partnering with business, design and engineering teams

Define OKRs, collect and report product metrics that are clear and concise to articulate the impact of decisions and growth projections

Partner closely with Technologies to translate Business requirements into solutions that meet customers’ needs

Work closely with your partners and colleagues to create and maintain a feature backlog

Assess value, develop use cases and prioritize features and user stories to ensure that work focuses on those with maximum value that are aligned with the product strategy

Craft high quality user stories with robust acceptance criteria

Take a leading role in the iteration planning and product release plans, creating clear sprint/increment goals

Take a leading role in delivery of features as they progress through the development lifecycle, mitigating impediments and tracking completion against sprint/increment goals

In-depth knowledge of Agile processes and principles: backlog refinement, sprint planning, writing user stories, MVP, sprint demos

Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends

Create and implement go to market strategy working with all stakeholders

Qualification

Product managementAgile methodologiesDigital product developmentUser experience analysisStakeholder engagementLeadership skillsCommunication skillsTeam collaborationProblem solving

Required

5+ years' experience as a product owner or manager within a user-centric, digital product development team

Ability to analyze user experience metrics to determine priorities, opportunities, and issues with product

Experience building digital products

Exceptional interpersonal, leadership and influencing skills with the ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders (business, engineering, compliance, etc.)

Excellent written and verbal communication skills

Highly organized with a can-do attitude

Ability to put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders

Demonstrated teamwork and excellent collaboration skills

Demonstrated ability to self-start, carve opportunities out of ambiguity and operate with a high degree of independence

Experience with Agile methodologies including Scrum, Kanban and SAFe

Demonstrated ability to adapt and lead through changing and conflicting priorities - Self-starter who is highly comfortable with ambiguity