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IHG Hotels & Resorts · 1 day ago

Senior Engineer, Voice Infrastructure

Atlanta, GA

Full-time

Hybrid

Mid, Senior Level

$110K/yr - $145K/yr

7+ years exp

IHG Hotels & Resorts is a global hospitality company that values connections and inclusivity. They are seeking a Senior Engineer for Voice Infrastructure to evaluate complex changes, document solutions, and set standards for hardware and software in their operations.

HospitalityHotelRestaurants

Responsibilities

Evaluates the impact of proposed or required changes which may be highly complex in nature (internally and by vendors) especially in the areas of hardware, software, performance, maintenance and cost; provide recommendations to management with an impact assessment

Responsible for solution documentation in support of operational readiness, may include training, process development and explanation of standards

Responsible for setting standards for hardware, software and configuration management

Contributes to proofs of concept for technology solutions

Serves as an escalation point for operations (Tier 3 support) for highly complex solution resolution, and responsible for root cause analysis (may involve on call rotation)

Qualification

Cisco routing/switchingVoice technologiesCall recording platformsVoice ProtocolsCollaboration tools integrationsVideo ConferencingCall ControlRoot cause analysisSolution documentationProcess development

Required

7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position

Cisco routing/switching

Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)

Call recording platforms (e.g. Verint)

Voice Protocols: T1 & E1 ISDN PRI and QSIG, H323, MGCP, and SIP

Collaboration tools integrations: Teams; WebEx

Video Conferencing: Microsoft; Telepresence; Polycom

Call Control: Cisco Unified Communications Manager 4.1 through 12.0, Unified Communications Manager, Cisco Unified Border Elements (CUBEs)