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H&R Block · 2 days ago

Call Center Representative

Sunbury, PA

Full-time

Onsite

New Grad, Entry Level

$10/hr - $10/hr

H&R Block is a well-established franchise dedicated to providing exceptional tax and financial services. They are seeking dynamic and energetic Call Center Representatives to deliver outstanding customer service through phone and digital interactions, ensuring every caller feels valued and supported.

ConsultingRetailService IndustryTax Preparation

Responsibilities

Answer incoming calls promptly with professional phone etiquette, ensuring a positive customer experience

Make outbound calls for scheduling campaigns and appointment confirmations

Assist clients by providing accurate information about tax preparation and financial services

Collect and verify client data efficiently using computer skills and data entry techniques

Manage appointment scheduling and follow-up communications to enhance client satisfaction

Communicate effectively to serve diverse client needs

Maintain detailed records of interactions, inquiries, and transactions in the company’s database

Collaborate with team members to resolve issues swiftly and escalate complex concerns when necessary

Qualification

Verbal communicationWritten communicationComputer skillsCustomer serviceMultitaskingEmpathyTeam-orientedCritical thinking

Required

Excellent verbal and written communication skills in English

Strong computer skills

Dependable, punctual, and self-motivated

Customer-focused with empathy, patience, and responsiveness

Ability to multitask and manage time effectively

Team-oriented with a positive attitude

Ability to analyze situations quickly, think critically, and provide effective solutions

Demonstrated ability to multitask efficiently while maintaining a positive attitude

Preferred

Bilingual or multilingual abilities are highly valued

Benefits

401(k)

401(k) matching

On-the-job training

Professional development assistance

Company

H&R Block

Glassdoor3.8

H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.

Founded in 1955