Burwood Group ยท 1 day ago
Associate Operations Engineer
Chicago, IL
Full-time
Hybrid
New Grad, Entry Level
$50K/yr - $60K/yrBurwood Group is a technology consulting firm focused on delivering impactful business outcomes through innovation and collaboration. The Associate Operations Engineer will be responsible for monitoring active events, responding to customer inquiries, and resolving issues related to infrastructure technologies while ensuring high-quality customer support.
CRMInformation Technology
Responsibilities
Monitoring and urgently responding to active events
Directly answering customer inquiries by phone, email, or ticket
Working directly with customers to resolve issues relating to the most common infrastructure technologies, including Network (WAN, LAN, Wireless), Webex Contact Center, Microsoft, Citrix, etc
Ensuring tickets are addressed and brought to resolution within specified SLAs
Writing knowledge base and runbook articles for the BMS Operations team and our customers
Providing feedback on the operations process for continuous improvement
Participating in planning, designing, and engineering services to implement changes to client infrastructure to better and more quickly resolve technical issues
Qualification
Required
One industry accepted associate-level certification, such as Network+ or CCNA, or comparable experience, or the ability to obtain certification within 6 months of hire
Basic level networking, including IPV4, DNS, DHCP, and LAN/WAN
Basic understanding of security and the roles that it plays in an organization
Basic understanding of data center technologies and virtualization
Able to perform basic Windows & Linux Server administrative tasks
Experience with a monitoring and ticketing platform
Conversational knowledge of other data center technologies, such as Citrix, Load Balancers, etc
Direct experience working with an ISP or vendors
You enjoy the challenge of problem-solving in a technical environment
You have a passion for customer service and always do the right thing for the customer
You have advanced customer service skills/soft skills and experience in handling customer relations
You maintain a professional demeanor and have excellent communication skills, whether that be in person, over the phone, or via email
You pay strict attention to detail in all that you do to ensure minimal risk to the environment
You enjoy working flexible hours, working when it is necessary, and taking the time off you need to ensure you're always at the top of your game
You take responsibility and are accountable for your work
You love to be part of something bigger than you and work to see the team succeed above all
You are motivated to learn and grow in your career and can adapt to change or business needs
Benefits
Flexible work-from-home policy
Generous vacation policy
Health, dental, and vision insurance
Life and accident insurance
Short and long-term disability coverage
Mental wellness programs
401(k) and Roth 401(k) savings plans with company match
Flexible spending accounts for healthcare and transit/parking
Access to financial planning expertise
Learning opportunities to support your growth
Company
Burwood Group
Burwood Group is a systems integrator.
Founded in 1997
201-500 employees
H1B Sponsorship
Burwood Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2022 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
Courtney Gitchell
Sr. Strategic Partner Manager
Haley J. Jones
Partner Relations Support Specialist
Recent News
2025-06-17
Company data provided by crunchbase