Vanderbilt University Medical Center · 1 day ago
Senior Financial Counselor (Office of Outpatient Referral Assistance (OORA)) - ONSITE
Nashville Metro
Full-time
Onsite
Mid, Senior Level
2+ years expVanderbilt University Medical Center is located in Nashville, Tennessee, and is dedicated to changing the world through teaching, discovery, and patient care. The Senior Financial Counselor role involves developing financial plans for patients who may be uninsured or under-insured, screening patients, and facilitating referrals to funding resources.
Cosmetic SurgeryEducationHealth CareMedicalUniversities
Responsibilities
Conducts personal interview of patients gaining all required demographic and financial information
Verifies insurance coverage and benefit packages
Educates and assists patient with application other funding programs when criteria are met
Conducts follow-up on pending applications to ensure appropriate disposition of account
The responsibilities listed are a general overview of the position and additional duties may be assigned
Qualification
Required
2 years of relevant work experience
High School Diploma or GED
Demonstrates knowledge of the appropriate rules and regulations for insurance policies, claims, payment and coverage
Ability to interpret and explain rules and regulations that are ambiguous or unclear
Communicates results and recommendations to customers in a concise and non-technical format
Clearly states implications and potential next steps
Presents analysis, ideas, and findings using the appropriate data visualization and presentation tools [such as Word, Excel, Tableau, and PowerPoint]
Uses critical thinking and process improvement
Coaches and mentors development of problem statement
Describes current state, identifies root causes, creates future state
Coaches and mentors development of solutions and action plans with a sustainability plan
Applies appropriate tools to address issues
Performs non-routine tasks that significantly impact team's performance with minimal guidance
Conducts research and analysis to solve some non-routine problems
Applies broad job knowledge and has basic job skills in other areas
Provides informal guidance and support to less experienced team members
Continuously improves own skills by identifying development opportunities
Seeks to understand colleagues' priorities, working styles and develops relationships across areas
Openly shares information with others and communicates in a clear and courteous manner
Invests time to understand the problems, needs of others and how to provide excellent service
Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner
Listens carefully to understand the issues and provides accurate information and support
Checks work quality before delivery and asks relevant questions to meet quality standards
Shows eagerness to learn new knowledge, technologies, tools or systems and displays willingness to go above and beyond
Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department
Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service
Displays understanding of how personal actions will impact departmental resources
Uses accurate information and good decision making to consistently achieve results on time and without error
Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them
Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action
Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work
Company
Vanderbilt University Medical Center
Vanderbilt University Medical Center is a nonprofit institution specializing in patient care, research, and nobility in medical education.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$35.3MKey Investors
National Institute on AgingAdvanced Research Projects Agency for HealthGordon and Betty Moore Foundation
2025-07-02Grant· $25M
2024-11-15Grant· $3.3M
2024-09-13Grant
Leadership Team
Wright Pinson
Deputy CEO and Chief Health System Officer
Cecelia Moore
Chief Financial Officer & Treasurer
Recent News
2025-12-12
2025-12-12
Company data provided by crunchbase