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NFI · 1 day ago

Distribution Customer Service Supervisor

Olive Branch, MS

Full-time

Onsite

Entry, Mid Level

1+ years exp

NFI is seeking a Distribution Customer Service Supervisor to manage office operations and work closely with Customer Service Representatives. The role involves supervising staff, ensuring customer satisfaction, and overseeing accounts payable and receivable activities.

LogisticsTransportation

Responsibilities

Supervises CSR and office staff on a day-to-day basis

Ensures that all CSR’s are trained in data entry

Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management

Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed

Reviews standard operating procedures (SOP) for improvement

Directs all accounts payable activities including purchase requisition process and payable voucher process in accordance with corporate issued standards

Directs account receivable activities including receivable collection efforts and review of billing issues/errors

Ensures that weekend and month end closings are complete

Produces month end accounting reports and Flash within time limit as set forth by Accounting

Coordinates end of month efforts to ensure transactional and accessorial billings are completed

Produces weekly Flash and Accounts Receivable Interface

Directs all payroll preparation efforts and assure that payroll checks are accurate and on time

Maintains all payroll records in a confidential and organized manner

Recommends programs to senior management to improve the operation of the office

Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained

Reviews personally or audit assigned personnel to check all transactions prior to being finalized

Audits weekly activity records to ensure accurate productivity

Coordinates on the distribution of corporate materials as necessary

Assists General Manager in the development of vacation schedules, work schedules and annual review schedules

Performs duties or projects as needed by the General Manager

Qualification

Customer serviceSupervisory skillsMS OfficeWarehouse operating systemAnalytical skillsMathematical skillsTraining skillsOral communicationWritten communication