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Maxcess · 2 days ago

Technical Support Representative

Eureka, MO

Full-time

Onsite

Mid, Senior Level

5+ years exp

Maxcess is a company that specializes in precision rotary die-cutting solutions, and they are seeking a Technical Support Representative to be the primary technical resource for their customers. The role involves providing solutions to customer inquiries, performing product audits and installations, troubleshooting issues, and offering training on RotoMetrics products.

Industrial AutomationIndustrial EngineeringMachinery Manufacturing

Responsibilities

Provide clear, concise solutions-& alternatives-to internal & external questions, to meet customer needs

Perform material evaluation of customer stock to determine blade clearance & product recommendations to sales team, based on customer application & ROI

Perform onsite product audits to identify product conformity, make actionable recommendations, & support customer processes

Perform onsite product installations

Troubleshoot customer problems, remotely & onsite

Vet the feasibility of customer applications & assist team in make/no-make decisions

Supply training to internal & external customers on RotoMetrics products & processes

Proactively grow personal & departmental knowledge

Other duties as assigned to meet departmental & company objectives

Qualification

RotoMetrics product knowledgeRotary cutting experienceMaterial evaluationTroubleshooting skillsRead drawingsCommunication skillsOrganizational skills

Required

Eagerness to become a technical expert on RotoMetrics products

5 years in rotary cutting or converting industry

High school diploma, GED, or Technical Diploma

Medium-level knowledge of RotoMetrics product portfolio

Excellent organization & communication (verbal & written) skills

Ability to read & understand internal & external drawings

Ability to work sitting, standing, &/or walking 8-10hrs/day

Ability to lift up to 50lbs

Ability to wear personal protective equipment-safety shoes, safety glasses, hearing protection, etc

Ability to work in typical manufacturing environment—noise, dust, odors

Willingness to travel up to 25%

Company

Maxcess

Having a global presence means more than offering a responsive, convenient sales network—it means being a true one-stop shop for all your web handling needs.

Founded in 1989

Oklahoma City, Oklahoma, USA

1001-5000 employees