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Adecco · 1 week ago

Senior Information Technology Specialist

Menlo Park, CA

Contract

Onsite

Senior Level

$50/hr - $65/hr

Adecco is partnering with a software development firm to hire an Executive IT Support Specialist. This high-impact role focuses on delivering premium technical support to executives, ensuring zero productivity downtime and maintaining confidentiality across all interactions.

EmploymentHuman ResourcesRecruitingStaffing Agency

No H1B

Responsibilities

Provide immediate, direct-access support to executives, requiring flexibility to resolve issues in-person, remotely, and after hours/weekends to meet executive schedules

Conduct scheduled, non-disruptive preventative maintenance on all executive hardware (laptops, mobile phones, networking equipment) to ensure peak performance and stability

Provide expert, zero-fail setup and monitoring for all high-stakes internal and external presentations, board meetings, investor calls, and large-scale video conferences

Prepare and test all technology kits for executive travel, ensuring secure global connectivity and local technical support coordination when necessary

Master deployment, configuration, and advanced troubleshooting for mixed environments, specializing in macOS, Windows 11, iOS, Android, and high-end hardware (e.g., MacBooks)

Expertly manage and troubleshoot issues related to Single Sign-On (SSO) and Multi-Factor Authentication (MFA) policies

Provide authoritative support for the company's enterprise collaboration suite (e.g., Google Workspace, Slack, Zoom), with a specific focus on security and data sharing compliance

Rapidly diagnose and resolve complex network issues, including corporate Wi-Fi, guest Wi-fi, and executive home office networks

Maintain strict confidentiality regarding all sensitive data, communications, and project information handled or viewed during support sessions

Oversee the lifecycle of all executive assets, from secure provisioning and rapid replacement to end-of-life sanitization, utilizing ITSM tools (e.g., Zendesk and Jira)

Act as the initial point of contact for executive-level security incidents (e.g., phishing attempts, data breaches), coordinating with the Security Operations Center (SOC) team

Qualification

IT supportMacOSWindows 11Mobile Device ManagementITIL FoundationMicrosoft Certified Modern Desktop Administrator AssociateApple Certified Support ProfessionalGoogle WorkspaceSlackZoomCustomer satisfactionDiscretionCommunication skillsProblem-solving

Required

Experience: IT support, with dedicated exclusively to supporting C-Suite, Executive, or VIP personnel in a fast-paced international technology company

Certifications: Professional-level certifications such as ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, or Apple Certified Support Professional (ACSP)

Communication: Exceptional verbal and written communication skills with the ability to translate complex technical concepts into clear, simple language for non-technical leadership

Service Ethos: Demonstrated history of providing high-level customer satisfaction and anticipating executive needs before they arise

Experience deploying and managing Mobile Device Management (MDM) solutions (Intune)

Experience writing easy-to-follow articles for our Knowledge Base, using simple language

Be a high-level expert in our technology landscape

Take ownership of complex support tasks where the solution requires deeper investigation and/or vendor engagement