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Centria Autism · 1 day ago

Operations Director

Detroit, MI

Full-time

Onsite

Lead/Staff, Director/Executive

$65K/yr - $75K/yr

2+ years exp

Centria Autism Services is dedicated to helping children with Autism Spectrum Disorder achieve their best developmental experience. The Operations Director is responsible for overseeing all operational aspects within the organization, ensuring high-quality care delivery while managing schedules, staffing, and compliance regulations.

Health CareHospitalMedical

Responsibilities

Develop and manage schedules for Behavior Technicians, ensuring optimal coverage and adherence to company policies and guidelines

Coordinate and oversee the scheduling of assessments for all clients, including the option to assist with re-assessments when necessary

Align families, Behavior Technicians, and Supervising Clinicians to start new cases and confirm authorization, ensuring a smooth case start

Coordinate staffing activities, including permanent staff allocation, substitution arrangements, and assigning multiple Behavior Technicians to clients as needed

Confirm schedules weekly with Behavior Technicians and families

Assist with coordination of training and compliance needs

Monitor Behavior Technician attendance and professionalism, in consultation with the Area Operations Director (AOD), and implement measures to maintain high performance standards

Monitor and analyze center metrics to assess performance and identify areas for improvement

Ensure adequate leadership coverage during all operating hours to maintain smooth operations and address any urgent issues

Ensure smooth coordination of care for clients at clinical sites, including effective communication and collaboration with healthcare providers

Actively participate in internal marketing initiatives, recognition programs, and Behavior Technician survey feedback, promoting a positive and engaging work culture

Address and resolve issues related to paper document management, implementing efficient solutions to enhance accuracy and productivity

Schedule and manage non-billable Behavior Technician hours and utilization of Behavior Technician hours to stay within budget

Identify staffing needs, interview candidates, issue disciplinary action, and complete offboarding

Partner with the Director of Clinical Services to drive growth, understand and support clinical outcomes, and ensure service delivery is aligned with Centria’s clinical model and philosophy

Facilitate effective communication and handoff processes between the Onboarding and Intake Teams and the Operations Team for seamless transition and service initiation

Collaborate with the Information Technology (IT) Department to address and resolve operational IT issues, ensuring smooth functioning of systems and technology

Review and coordinate conversations regarding insurance changes for clients, changes in case status, and ensure timely confirmation of authorizations

Coordinate community outreach activities to promote Centria’s services, establish partnerships, and generate leads

Develop strategies and initiatives to improve client and Behavior Technician retention rates

Ensure ongoing engagement with clients, including before the start of services and/or while they are on hold, addressing their needs and concerns, and maintaining a high level of customer satisfaction

Enforce compliance with center policies and procedures, accreditation standards, and training requirements, addressing any violations and implementing corrective actions

Ensure adherence to medication administration protocols, coordinating with healthcare professionals and maintaining accurate records

Ensure compliance with the dormant policy, manage offboarding processes for team members, and oversee the collection of iPads from departing team members

Oversee payroll and billing processes, ensuring accuracy, timeliness, and compliance with relevant regulations

Take ownership of the profit and loss (P&L) statement, monitoring financial performance and implementing strategies for improvement

Provide administrative triage and one-call resolution for authorization and coordination of benefits (COB) issues, resolving them promptly and accurately

Take pride in the center or academy workspace, ensuring cleanliness and organization as well as quickly addressing issues as they arise

Conduct center tours for prospective clients, providing information and showcasing the organization's services and facilities

Serve as a liaison with facility management, ensuring effective communication and collaboration

Maintain a safe working environment, implementing and enforcing safety protocols and emergency preparedness plans, promoting a culture of safety awareness

Ensure compliance with Occupational Safety and Health Administration (OSHA) requirements, implementing necessary protocols and training

Ensure compliance with labor law poster requirements, displaying all necessary posters in visible locations

Oversee the purchasing process for operational supplies, ensuring cost-effectiveness and adherence to procurement policies

Manage iPad assets (ordering, inventory management, maintenance, etc.)

Qualification

Operations ManagementBudget ManagementLeadership SkillsMicrosoft SuiteG SuiteCompliance KnowledgeProblem-Solving SkillsInterpersonal SkillsOrganizational SkillsCommunication Skills