MacTech Solutions · 1 day ago
IT Support Technician
Wichita Falls, TX
Full-time
Onsite
New Grad, Entry LevelMacTech Solutions is a growing Managed Services business and local Apple experts in Wichita Falls. They are seeking an IT Support Technician who loves technology and helping people, responsible for troubleshooting and repairing Apple and Windows devices, managing support tickets, and contributing to the growth of their Managed Services practice.
ComputerMobile DevicesProfessional Services
Responsibilities
Rescue clients from their tech disasters (with a smile)
Troubleshoot Macs, PCs, iPhones, iPads, servers, and networks
Perform in-house Apple repairs —from iPhones to Macs
Help in our retail area: checking in repairs, recommending Apple gear, or just being the friendly face at the counter
Deploy gear for projects—new computers, networks, servers, storage
Work tickets, document your wizardry, and keep clients updated
Spot and stop security issues before they turn into disasters
Be part of the growth of our Managed Services practice
Qualification
Required
Valid Texas driver's license required
Must be able to pass a background check
Ability to lift 55 lbs (because servers and iMacs aren't featherweight)
Loves tech and loves people just as much
Can handle Macs, PCs, or both (bonus points for versatility)
Wants variety—support tickets, project deployments, and sometimes helping out in our retail area with walk-in customers
Stays cool under pressure (yes, “the Wi-Fi is down” calls will happen)
Is curious, adaptable, and hungry to grow
Experience with either macOS/iOS or Windows (both = bonus points)
Microsoft 365 know-how (users, email, Teams, SharePoint)
Networking chops (TCP/IP, VPNs, Wi-Fi troubleshooting)
Familiarity with Meraki networks (firewalls, switches, APs) — big plus!
Retail or customer-facing experience
Certifications (Apple, Microsoft, etc.) or at least the desire to earn them—we'll support you!
Preferred
Bonus: social media, podcasting, or video storytelling skills
Benefits
We encourage and pay for certifications to help you grow
Company
MacTech Solutions
MacTech Solutions is a trusted Apple Authorized Reseller and Service Provider in Wichita Falls, Texas.
Founded in 1996
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase