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Carvana · 3 days ago

Arbitration Administrator

Mira Loma, CA

Full-time

Onsite

Entry Level

$20/hr - $22/hr

3+ years exp

Carvana, through its subsidiary ADESA, operates over 50 auto auction locations across the US. The Arbitration Administrator is responsible for resolving disputes between buyers and sellers, ensuring compliance with auction policies, and providing excellent customer service.

AutomotiveAutonomous VehiclesE-Commerce

No H1B

Responsibilities

Provide excellent customer service:

Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions

Maintain a professional appearance, orderly work environment and friendly disposition by greeting others

Be familiar with procedures for handling all aspects of customer complaints or disputes. Resolve customer complaints in a friendly, courteous manner. Advise the designated manager of all serious complaints or incidences

Resolve arbitration differences in a polite and distinct manner ensuring each customer is aware of sale regulations

Recommend new customer services and procedures to the General Manager or designated manager

Enforce and communicate arbitration policy and procedure:

Maintain a good flow of communication with management and office personnel

Ensure proper follow-through on all directives, bulletins, schedules and accounting from the General Manager or designated manager or other corporate sources

Understand and enforce the auction’s arbitration policies and procedures

Perform customer arbitration transactions in a prompt and courteous manner

Research and recommend options and resolutions to the General Manager or designated manager regarding all post-sale issues (example: mechanical repairs, transportation costs, etc.)

Communicate all final decisions to the customer and coordinate the post-sale process

Coordinate third-party inspections and perform proper recordkeeping

May perform some accounts receivable duties

Other responsibilities:

Practice proper loss prevention and reaction procedures in accordance with policy

Maintain work area and conditions to ensure safe environments for all employees and customers. Respond to and follow proper company policy procedures involving accidents (customer or employee), injuries, and loss or damage to any property. Report all incidents properly and immediately to designated manager

Promptly advise designated manager of all breakdowns and maintenance needs

Practice and always promote teamwork. Set a good personal example of attitude and performance

Practice and promote company Core Values