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Afni, Inc. · 1 day ago

Operations Director, Subrogation (Hybrid)

Bloomington, IL

Full-time

Hybrid

Senior Level, Lead/Staff

$125K/yr - $160K/yr

8+ years exp

Afni, Inc. is seeking an Operations Director for their Subrogation department, responsible for strategic leadership and oversight of all subrogation operations. The role focuses on driving operational performance, managing cross-functional teams, and implementing continuous improvement initiatives to enhance efficiency and client satisfaction.

Customer ServiceInsuranceOutsourcing

H1B Sponsor Likely

Responsibilities

Provide strategic direction for the subrogation function, aligning departmental goals with broader organizational objectives

Lead the development and execution of short- and long-term operational strategies to drive performance, scalability, and continuous improvement

Partner daily with the COE Director to drive the ideation, prioritization, and execution of continuous improvement initiatives across subrogation operations

Establish and monitor key performance indicators (KPIs) to evaluate operational effectiveness, financial performance, and client outcomes

Identify risks and opportunities, proactively implementing solutions to improve efficiency, accuracy, and results

Provide executive oversight of technology strategy related to subrogation processes, partnering with IT and product teams to drive system enhancements and automation

Ensure effective governance and prioritization of system enhancements and process improvements

Oversee the collection, analysis, and interpretation of operational and financial data to support informed decision-making

Leverage data insights to identify trends, optimize performance, and support strategic planning and forecasting

Build and maintain strong relationships with key clients, internal partners, and external vendors

Partner with stakeholders to align service delivery with evolving client needs and expectations

Provide leadership, mentorship, and strategic direction to management and staff within the subrogation function

Ensure departmental policies, procedures, and controls are established, documented, and consistently applied

Maintain compliance with regulatory requirements, internal standards, and contractual obligations

Qualification

Subrogation operations leadershipClaims experienceBudgetary managementData analytics platformsProcess automation softwareMicrosoft OfficePlanning skillsProject management toolsOrganizational skillsCommunication skills

Required

Bachelor's degree required

8+ years of claims experience, including a minimum of 2 years focused on subrogation

Minimum of 5 years in a leadership role, including managing multi-functional teams

Experience with budgetary management and P&L responsibilities

In-depth knowledge of consumer/insurance subrogation processes

Strong organizational, planning, and communication skills

Proficiency with Microsoft Office and a demonstrated ability to learn and leverage new technology tools

Experience with modern project management tools, data analytics platforms, and process automation software

Preferred

Experience leading subrogation operations in a BPO, managed care, or insurance services environment preferred

Company

Afni, Inc.

Glassdoor3.5

When people reach for their phones, use laptops, or grab their tablets, Afni's contact center teams are there to provide prompt and friendly help.

Founded in 1936

Bloomington, Illinois, USA

10001+ employees

http://afni.com

H1B Sponsorship

Afni, Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (6)

2023 (2)

2022 (4)

2021 (3)

2020 (3)