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Lang Company (Now Marco Technologies) · 2 days ago

IT SUPPORT SPECIALIST - HYBRID

Milwaukee, WI

Full-time

Hybrid

Entry Level

$23.02/hr - $35.69/hr

2+ years exp

Lang Company, now Marco Technologies, is focused on delivering high-quality IT services and support to clients. The IT Support Specialist role involves providing technical support both remotely and onsite, managing client relationships, and ensuring client satisfaction through effective troubleshooting and system administration.

Consulting

Responsibilities

Install, configure, and maintain new and existing workstations and related hardware/software based on client needs

Provide technical support to end-users both onsite and remotely, including troubleshooting hardware, software, and network issues. Escalate issues that exceed established skill levels

Support multiple clients in a fast-paced environment, assisting with end-user requests, third-party business applications, and resolving issues efficiently via remote tools and/or onsite visits

Conduct scheduled onsite visits to perform proactive maintenance tasks, update client documentation, review system performance, and complete checklist items

Perform new client onboarding, including network scans, inspection and documentation of infrastructure, equipment labeling, and uploading relevant visuals and data to IT Glue

Create and maintain network diagrams using Microsoft Visio; store updated diagrams and supporting documentation in IT Glue

Monitor and support client backup and archival systems to ensure data integrity and availability

Identify recurring issues or inefficiencies in client environments and provide proactive recommendations to enhance performance, reliability, and process improvement

Follow administrative procedures to maintain accurate and up-to-date client documentation, including ticket notes, pick tickets, time entries, and timesheets

Manage onsite parts, tools, and cable inventory to support client environments

Effectively communicate with technical and non-technical users to ensure understanding and customer satisfaction

Collaborate in a service-oriented team, participating in department and company meetings

Stay current with evolving technology, equipment, and industry best practices

Provide on-call support, advice, and technical support to after-hours staff and clients regarding operational/application issues

Qualification

IT infrastructure knowledgeNetworking knowledgeTechnical supportMCSA certificationA+ certificationCompTIA Network+Client relationship managementProblem-solving skillsCommunication skillsOrganizational skills

Required

Bachelor's degree and two years of relevant experience or equivalent combination of education and experience

Valid Driver's License, proof of personal insurance and clean driving record

Excellent writing skills required: experience capturing, documenting, and illustrating complex functional and technical requirements

Basic understanding of network applications, protocols, and IT infrastructure

Excellent client relationship management skills with the ability to communicate effectively with stakeholders at all levels

Strong IT infrastructure, hardware, software, and networking knowledge

Strong problem-solving skills with a focus on delivering high-quality service solutions

Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools

Excellent communication skills in working with and relating to people at all levels of an organization

Well organized and self-directed while being a team player

Treat people respectfully, work with integrity and ethics, and uphold organizational values

Preferred

IT and/or MSP work experience or industry experience preferred

MCSA (Microsoft Certified Solutions Associate), CMNA, CCENT (Cisco Certified Entry Networking Technician), CCA (Citrix Certified Administrator), VCA, EMC-SA, BAIS, A+, Network+ or Security+ preferred

Current industry certifications such as Microsoft MTA, CompTIA Network+, and/or A+ are preferred