ERLPhase Power Technologies Ltd. · 1 day ago
Technical Service Engineer- USA Division (TX Located)
Houston, TX
Full-time
Hybrid
Mid Level
3+ years expERLPhase Power Technologies Ltd seeks a professional, innovative and detailed individual for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with our customers, providing support and solutions related to electric power system protection and automation.
Industrial EngineeringManufacturing
No H1B
Responsibilities
Help customers apply ERLPhase products through visits, demonstrations, training courses and telephone contact
Meet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing team
In collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc
Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvements
Assist in the preparation and presentation of successful proposals for ERLPhase products, services and systems
Be a secondary customer contact on primarily technical matters
Participate in training efforts and assist customers with the installation, commissioning and operation of systems involving ERLPhase products, both on-site and from ERLPhase offices
Participate in industry technical meetings such as NASPI, IEEE PSRC, etc
Provide input to the content for manuals, datasheets, ordering guides and other literature used by customers
Provide support for ERLPhase marketing, sales, application engineering and development activities
Update job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
Develop and maintain an expert level of knowledge about ERLPhase products and solutions for electric power system protection and automation
Complete assigned work within agreed schedule and budget to a high level of quality
Assume Project Management role on assigned projects
Fulfill supervisory duties as assigned
Other duties as assigned
Qualification
Required
B.S. in Electrical Engineering is mandatory
3-5 years' experience working with relays and recorders
Working knowledge of electric power systems and practices and philosophies
Working knowledge of protective relay application at utility or engineering firm and industry practices
Experience with EMTP, load flow and short circuit studies
Passion for our customers to see them and ERLPhase succeed
Excellent technical training, speaking and writing skills
Ability to work cooperatively in a team environment
Very strong computer and business software skills
Exceptional organization and 'get it done' skills
Background check results satisfactory to ERLPhase
Negative drug test result(s)
Able to manage their time effectively while working remotely on multiple demands
Able to travel up to 20% (US/Canada/Internationally)
Preferred
Experience with electric power transmission, distribution, and generation systems
Experience in power systems protective relay and fault recorder use involving transmission lines and substations
Knowledge of advanced communication protocols and communication system architecture
Experience being a part of project teams and leading teams
Expert knowledge of system protection, integration and automation applications
Experience using ERLPhase relay products for the last few years
Company
ERLPhase Power Technologies Ltd.
ERLPhase Power Technologies is an ISO 9001:2008 QMS certified manufacturer of digital fault recording systems and protective relays.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase