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LIFE SURGE · 1 day ago

Customer Success Representative

Palmetto, FL

Full-time

Onsite

New Grad, Entry Level

Life Surge is a leading company in the industry of faith-based live events and financial education programs. They are seeking a Customer Success Specialist who thrives on connecting with people, delivering exceptional service, and ensuring customers get the most out of their Impact Classes.

FinanceFinTech

Responsibilities

Proactively connect with customers through calls, texts, and emails to ensure they feel supported and encouraged to attend their Impact Classes

Build and maintain meaningful relationships that keep customers engaged long-term

Provide outstanding customer service before, during, and after classes

Confidently communicate class details and program benefits in a clear, professional manner

Support retention efforts by following up with warm leads and customers who may need encouragement

Collaborate with teammates to achieve shared goals and deliver excellent results

Qualification

Customer service experienceCommunication skillsAccount management experienceOrganizational skillsMotivated by resultsProfessional phone presenceSoftware navigationTeam-oriented attitudeAdaptability